We found the hotel staff to be very friendly. The room is a bit dated, but large and clean with a comfy bed. Our only complaint about the hotel is that our TV reception was poor. The shuttle service was outstanding. We had reserved spots on the 7AM shuttle, and it was right on time. Upon returning from our trip I called the direct line and the driver answered immediately and showed up right when he said he would, about 15 minutes later. Both drivers were very courteous and helpful. It was easy to find a parking spot for the 9 days we were away. I would highly recommend the Ramada, and plan to use it again.