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Traveljoy
Springfield, Oregon

Park and fly

4.0 of 5 bubblesReviewed 20 Jan 2020
Decent hotel and the bed was comfortable. The airport shuttle ends at midnight and a standard cab ride from pdx is $20.00. A plus is that the long term park area is secured with a tall fence and hotel personal let you in and out.
Date of stay: January 2020
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14 - 19 of 396 reviews
Reviewed 1 January 2020

I had called ahead to ask about their airport shuttle. The clerk informed me that it ran every 1/2 hour. He never stated that you need to call to have it pick you up. We stood in the cold and waited and waited. Finally we asked for help from an airport worker and she had the hotel called for us. This is terrible service.
Since we were therein April 2019 it seems as there has been a change in management and the hotel has gone down hill. Also the facilities need improvement. The housekeeping staff is great.

Room tip: We like a room on the upper level so that you can have a decent view over the surrounding are which is not verry nice.
Date of stay: December 2019
    • Value
    • Location
    • Service
Thank Yuko-Stu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2019 via mobile

Very friendly and helpful staff. Good prices. Room as large and fairly quiet. Great parking and so near the airport.

And a good restaurant too. We will be back! The rate for the room and park and fly was very very good.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Tom F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2019

Like many travelers, we wanted to stay close to the airport where it was quiet and convenient prior to an early morning flight to the East Coast. Driving from the south of Portland, it took us a little time to find this Comfort Inn after we first stopped at a nearby Comfort Inn by mistake. They directed us to our reserved Inn. Next door was an Elmer's where we walked for a light dinner. The breakfast at the Inn was good and the staff was helpful. Nothing fancy. We'll stay here again if we are in the PDX area.

Date of stay: June 2019
    • Value
    • Location
    • Service
1  Thank KenPenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
momentumup, Public Relations Manager at Comfort Inn & Suites Portland International Airport, responded to this reviewResponded 6 September 2019

Dear KennPenn,

Thank you so much for taking the time to write such a kinda review of your stay with us. Our staff constantly is working to ensure that all of our guests not only have a great experience with our staff but that they have a great stay overall. To know that we met this goal during your visit with us makes it all worthwhile.

Thank you for staying with us, and thanks again for the review. We are looking forward to your next stay!

Sincerely,
General Manager
Comfort Inn and Suites Portland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2019

We have tried several park and flys near PDX, and this is the best thus far. Good price for our 18 days of secured parking plus pre-flight night's stay. Large room, decent bed, good shower, and very little noise. Nothing fancy but we will return. Convenient shuttle to and from PDX.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
1  Thank Barb S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2019

I work for a comfort inn and suites in seaside Oregon. And let me tell you, this was the worst possible experience I could have had. I came to town on business and this was unacceptable. The man at the front desk when I got there almost didn't check my mom and I in. Then after 15 minutes of battle he finally let us check in. When we got to the room, we found hair and other crap in sheets on one of the beds. We asked for new bedding, and all they gave us was a top and fitted sheet. No pillowcases, no new blanket. They also didn't offer to help remake the bed for us. We decided to inspect the room a little more, and we found a bottle of LUBE under that same bed. I was disgusted. We got very little to no help, the guy at the front desk was incredibly disrespectful, and rude. The next day I spoke to the manager of the hotel, I even showed him pictures of the bed, he told me he needed to speak to his employee about the situation before deciding what he was going to do. He ended up calling me a few hours after we left and told me his employee said that he wasn't being rude to us, and that all we asked for was sheets. And given the situation he was starting to rethink the situation. All because his employee said whatever he said to his manager, I was told I was lying. So explain these pictures then. From working in the same hotel chain, I was very shocked. Don't stay here. It's awful service, and not clean.

Date of stay: August 2019
Trip type: Travelled on business
1  Thank Arielle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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