Location - outside of Portland, there are numerous food options nearby
Service - was not impressed. We got in at 10 PM and were greeted normally but with a smell of smoke. We had a difficult time understanding the receptionist but he was polite and thorough. We got handed our keys and took the stairs down to floor 1 to settle in. When I opened the door, I was met with a female who was brushing her teeth and getting ready for bed. After numerously apologizing, I informed her we were given this room number just a few minutes ago. Her father offered to come up to reception with me to get it sorted out. Turns out the receptionist changed their rooms the previous night but forgot to change it in their system. I understand mistakes can happen but I did not get an apology. There was another female worker who he consulted while trying to resolve our situation who also did not apologize once. The male receptionist did offer to check the new room prior to us going in, which was thoughtful but shouldn't really have to be done if room switches were recorded in a timely manner.
Breakfast - waffle maker was only good option, old fruit that no one touched, bread and English muffins. Had coffee and hot water but gave Styrofoam cups which barely hold 3 sips. No place to sit and eat - you have to get your breakfast and retreat back to your room.
Room - also had a funky smell like stale cigarettes. The room was crowded, the bedding was old and outdated, just like the "inn" itself. The toilet made loud noise when flushing where we were scared it might overflow.
Fitness facility - was out of service when we went
Pool - was being used by children that were staying there, did not check it out but seemed as they were enjoying themselves. Pool is right beside the entrance.
As we were checking out, the family we had accidentally interrupted the night before were also checking out. The dad asked for a copy of the receipt to only be told by the female receptionist (same one who did not apologize to us) that she can't do that. She argued with him for about a minute saying they can't print receipt because he booked online so we won't be doing it for him. Watched her be unfriendly and her tone was not nice. Her behaviour continued when we went to check out as well. She did not say thank you, she did not ask how the stay went, she did not apologize for the night before. I was appalled by the lack of customer service which is one of the many reasons for the low rating.
Overall stay - would not recommend and would not stay again. It was a last resort stay as there were no other options but will take note of this experience and book ahead of time.
