Name: Love and adventure abound~
Item: The Hoxton, Portland
Rating: 5
Author: ginalC5200WR

492 - 497 of 847 reviews

angela_loves_utah

Reviewed 31 July 2021

Delphina and Josey were spot on in recommending beverage options to go with my delicious lunch from Stretch the Noodle. The dry cider paired wonderfully and I took a couple mini cocktails to go as I was heading to the airport to journey home to Utah.

I didn't stay overnight but the overall feel and vibe of The Hoxton was hip, fresh, and welcoming. My sister's room was stocked nicely and seemed comfortable.

I look forward to another visit to The Hoxton next time I am in Portland.

Thanks again Delphina and Josey!!!!!!

Date of stay: July 2021

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Thank angela_loves_utah

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you so much, Angela! I'm delighted to hear that your time at The Hoxton, Portland was so enjoyable and that our team took great care of you. We look forward to seeing you again!

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catrinasiu

Chicago, Illinois

Reviewed 30 July 2021

Not thorough cleaning

Found contact lenses, change in one room with loud rickety AC. Second room I was given had an old pair of socks behind the curtains. Clearly did not clean thoroughly. Was planning to take a bath, decided against it because if they didn't look under the bed or check behind the curtains...I'm not sure they would've scrubbed the tub.

Date of stay: July 2021

Review collected in partnership with this hotel

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1 Thank catrinasiu

Thank you for your feedback, Catrina. We always appreciate hearing how we can do better moving forward. I would like to apologize that your room was not cleaned to the standard we hold ourselves to. I will follow up with our housekeeping team to ensure they are paying attention to every detail. I will also ensure that our engineering team fixes your AC unit so that will not be an issue in the future.
Thank you for staying with us - we hope to see you again soon!
Best,
Elli Blakeman
Director of Rooms

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asha2021

Chicago, Illinois

1430

Reviewed 29 July 2021 via mobile

Avoid at all costs

This is the worst hotel I have ever stayed at. I arrived around midnight. They do not have valet so I had to park and walk through a bad area. I waited ten mins for someone to show up to check me in. He gave me a smaller room category than I booked. He said the other rooms weren’t clean because they were low on staff. I went to my room on the second floor and it was filthy. It looks like a dark small basement. The room did not have SOAP, a working TV or working phone. I went downstairs asking for a different clean working room. The man went away for 30 mins to go physically find another room and came back and said the others were worse. I don’t know how that is possible. They should not be open if they do not have the necessary staff needed to fully operate. Do yourself a favor and avoid this place at all costs. I love other Hoxton hotels so this was a disappointment.

Room tip: They do not have safe parking

Date of stay: July 2021

Ask asha2021 about The Hoxton, Portland

2 Thank asha2021

Hey Ashley,
Thank you for taking a moment to share this feedback. Hearing how we fell short provides an opportunity for growth and we are committed to evolving with the needs of our guests.
I am sorry to hear that your time here at The Hoxton, Portland was anything less than perfect. I have followed up with our team to gather some details about your stay. It sounds like when you arrived, our overnight manager was completing inventory. Our security guard immediately called down to him and he came up to help check you in. I apologize for the wait you experienced.
I am sorry for any confusion or miscommunication, but it does not appear that we downgraded your room. It is unfortunate that the last one we had available was on the 2nd floor where you weren't provided much of a view. In the future, I would suggest booking either a Cosy View or Roomy View so you are guaranteed a high floor.
I am so sorry that the room was not properly appointed. I will absolutely follow up with our housekeeping team about your room missing soap and will also get an engineer in the room you stayed in immediately to fix the TV and phone. This is not the Hox standard and we will ensure this does not happen in the future.
Once again, I appreciate you giving us the chance to better our operations by letting us know how we can do better.
Please feel free to reach out to me directly if you have any other questions or observations to share.
Best,
Elli Blakeman
Director of Rooms
elli.blakeman@thehox.com

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linguaphonics

Reviewed 28 July 2021

Charming hotel in the Pearl

The building and decor were lovely; the small touches appreciated (e.g. books everywhere, sassy signage; room cleanup by request only; variety of teas in the room); the location handy (Powells Books right up the street!); and, most especially, the staff were friendly and had mad skills. Highly recommended.

Date of stay: July 2021

Review collected in partnership with this hotel

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Thank linguaphonics

Thanks for dropping by! I love that you were amused by our cheeky touches and aesthetic. The team here is committed to excellence across the board and it brings me so much joy to hear that we succeeded with you. We hope to see you again soon!
Elli Blakeman
Director of Rooms

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Adventure50915763763

Reviewed 27 July 2021

Small, hip, and friendly in downtown PDX

At the entrance to what used to be Portland's Chinatown, very much 'downtown', the Hoxton Hotel is a restful, quiet, friendly, hip place from which to do whatever you're in Portland to do. Staff all very friendly, treating guests as much as friends as customers, especially Josie. Rooms are done in cool colors and the beds are fabulous. Just wish the restaurant was open; since Covid not.

Date of stay: July 2021

Review collected in partnership with this hotel

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Thank Adventure50915763763

We are so happy to hear that your time at The Hoxton, Portland was so great! We truly love being here and interacting with everyone who walks through our doors. Josey is such a delight - I'm thrilled that you connected with him! We hope to welcome you back soon to enjoy our restaurants as well!
Elli Blakeman
Director of Rooms

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Love and adventure abound~ - The Hoxton, Portland

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