Dear Guest, I earnestly apologize from the bottom of my heart for the incident where you were wrongfully charged. We realize that you opted not to stay with us and that our staff assured you that you would not be charged for the same. We are deeply sorry that our front desk staff member behaved rudely and did not provide you with an adequate explanation. We regret the delay you faced regarding this matter, and we have reprimanded our staff members accordingly to ensure that such an episode is not repeated with any guest. We assure you that we shall never repeat such discrepancies in our customer service, as your satisfaction is of utmost importance to us. If you were so kind as to provide a detailed account of your experience via email (portlandsuites@gmail.com) or leave us a message on the company website (https://www.portlandsuitespdx.com/contact-us/), that would be greatly helpful to get a clearer picture of this unfortunate instance, identify our missteps and correct them as we move ahead. We want to let you know that we do not intend to scam our beloved guests or hassle them in any manner. We want to investigate it further before arriving at a conclusion, so kindly allow us time to communicate with our staff to sort it out amicably.
Best Regards,
Customer Care Team

Dear Bill, thank you so much for your valued response. We are delighted to know that you had a clean and comfortable stay with us. We as an organization have always strived to provide our guests with the best possible service along with a clean and comfortable stay, and we take all possible measures to ensure just that. We feel glad to be acknowledged for the hard work that goes into ensuring it and we would be delighted to be able to host you the next time you are in the vicinity.

Best Regards,
Customer Care Team

Dear Guest, we are saddened and shocked to hear that you did not have a good time at our hotel. It is hugely disappointing that your time at Portland Suites Airport East was let down as our rooms and rates did not meet your expectations. Our team has been notified of how amenities were wrongfully shown as available, and they have been reprimanded for their lack of awareness before allocating the room to our guests. We shall soon be upgrading the quality of our rooms with excellent housekeeping and regular maintenance services to ensure that such incidents do not occur again. We are sorry that you did not receive a proper update about our cancellation policy, but we would like to make it up to you. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back on your next holiday to Portland to make up for the impeccable service we failed to provide this time.

Best Regards,
Customer Care Team