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All reviews the palm court classic hotel beautiful historic hotel beautiful lobby junior suite old school lobby bar the pearl within walking distance heart of downtown street noise valet parking powell's books bed was very comfortable corner room voodoo donuts few blocks
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23 - 28 of 3,809 reviews
Reviewed 28 November 2022 via mobile

Loved our leisurely breakfast in the Benson. Service was wonderful, especially Bobby. Hotel ambience is of a more gilded era. Staff was most helpful. Room was spacious and comfortable. Loved the location. Easy walk to waterfront, market, and downtown locations. Loved our stay here.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Stephanie O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Linda Zakrzewski, Revenue Management at The Benson Portland, Curio Collection by Hilton, responded to this reviewResponded 28 November 2022

Dear Stehpanie O,
Thank you for taking the time to provide your kind review of your recent stay with us. We are pleased to know that you enjoyed your stay and the service provided by Bobby during breakfast. We will be sure to pass along your kind words to him, he will be pleased. We are grateful that you chose to stay with us during your recent visit to Portland, and we hope we get the opportunity to welcome you back!

Kindest Regards,
Linda Zakrzewski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2022

Our family of 5 really enjoyed our stay here in November 2022. The hotel itself is beautiful and well-located (walkable) near the Pearl District, Powell's bookstore, and lots of restaurants and shopping. The building is charming and has fantastic architecture. The staff was incredibly friendly and helpful, particularly the wait staff in the restaurant, and particularly our morning server, Bobby. All of the servers in the restaurant went out of their way to make us feel welcome. Many of the staff have worked there for literally decades. The check-in process was easy. The rooms were very clean and had everything we needed. Valet was easy to use. Would definitely recommend this hotel if you're staying in Portland.

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank 907blaked
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Linda Zakrzewski, Revenue Management at The Benson Portland, Curio Collection by Hilton, responded to this reviewResponded 23 November 2022

Dear 907blaked,

We appreciate you for taking the time to provide your kind review of your recent stay. We are pleased to know that you and your family enjoyed the hotel and the proximity to the local shopping and restaurants that Portland has to offer. We hope you had the chance to visit our Historic Stairwell as that offers more history of the hotel as well as the city. We will be sure to pass along your kind words to our restaurant staff and Bobby, they will be thrilled! We are grateful that you chose to stay with us while on your recent trip to Portland, and we hope we get the opportunity to welcome you and your family back!

Safe Travels,
Linda Zakrzewski

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Reviewed 19 November 2022

Was really impressed with the staff and the overall upkeep of the hotel. The lobby, bar, restaurant area was really nice. So many old hotels need renovation in the worse way, not the Benson. Rooms are dark, safe and quiet. Will go back next time in Portland.

Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank mkj1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton, responded to this reviewResponded 20 November 2022

Thank you for your kind review and rating regarding your recent stay at The Benson. We are honored you chose to stay with us! We are very proud of our legacy and have worked diligently over the years to maintain the beauty and historic ambiance of The Benson, while still providing the modern touches that our guests have requested during their visits. Our friendly and accommodating staff are the cornerstone of our success and we are pleased to hear that you experienced just that. Thank you once again for choosing The Benson, we look forward to your return visit! In the meantime, we wish you good health and safe travels!

Kindest regards,
Breana
Assistant Front Office Manager

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Reviewed 14 November 2022

I was here visiting my daughter at college and checked into the charming Benson Hotel with it's lovely turn of the (20th) century lobby. Just gorgeous. The room was clean, bed super comfy and staff was excellent. On initial check-in, I found the view to be just awful, looking out on the rooftop next door with all its industrial equipment. When I complained, the desk clerk immediately moved me and upgraded me into an accessible room that was much larger with a much better view. My one complaint is that the TV offered no movie channels at all, even for pay. I was a single woman traveling alone and really didn't want to pass my time sitting in the bar or lobby so this was a drawback. One evening I chose to dine in the hotel by myself and went to the lobby restaurant. The servers really took excellent care of me, were very personable and friendly. Many of them had worked there for decades and really took pride in their work. Vic, the bell captain, was also very helpful and kind. I can't say enough about the terrific staff.

Date of stay: November 2022
Trip type: Travelled on business
Thank Mollysmom0429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Linda Zakrzewski, Revenue Management at The Benson Portland, Curio Collection by Hilton, responded to this reviewResponded 15 November 2022

Dear Mollysmom0429,

Thank you for taking the time to provide your kind review of your recent stay with us. We are pleased to hear that the front desk was able to accommodate a better view so you could enjoy your stay more. It is wonderful to know that you were able to enjoy the restaurant, and the service our team provided. We will make sure to pass along your kind words to them and to Vid, they will be thrilled. We are grateful that you choose to stay with us during your visit to Portland, and we hope we get the opportunity to welcome you back!

In the meantime, Safe travels!

Kindest Regards,
Linda

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Reviewed 13 November 2022

I absolutely adore this hotel, the entire staff gave us amazing service. The Penthouse is great and I would recommend PH 4! If you are looking for good food you won't need to leave as they have breakfast, lunch, and dinner room service or dining downstairs. If you decide to book here ask for John Louie he will take care of you!! Best service ever! Thanks John and entire Benson staff for giving us a great experience:)

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Riki D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Linda Zakrzewski, Revenue Management at The Benson Portland, Curio Collection by Hilton, responded to this reviewResponded 14 November 2022

Dear 527rikid,

Thank you for your kind review and rating of your recent stay with us. Penthouse 4 sure does offer one of the best views in Portland. We are pleased to hear that you enjoyed your stay and the service provided by John Louie, We will pass along your kind words to him, he will be thrilled. We are grateful that you chose to stay with us during your recent visit to Portland, and we hope we get the opportunity to welcome you back!

Kindest Regards,
Linda

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