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ALEX P
Moscow, Idaho

Bleh. Not much to say about a mediocre stay.

3.0 of 5 bubblesReviewed 10 Feb 2023
I just can't warm up to this Aloft. I've stayed here before and it was convenient for this quick business trip. I waited 25 minutes for the shuttle because he was on an errand. It's free, but since the hotel is so close that was frustrating in the cold. Driver was very nice and friendly. No status recognition at check in. My profile request is for a high floor and close to elevator. Got that half right. I really need a closer room to the elevator due to the physical challenge of carrying my bags. It's nearly always received. The room was almost at the end of the hall and when I opened the door I was blasted with heat. The temperature was set to 86 degrees. Luckily I was going out and turned on the air to cool the place down. When I returned 2 hours later it was a balmy 74 but getting better for sure. I saw in the reviews that several comments mentioned they comp Titanium breakfast (I was comped two days ago at a different Aloft). Needless to say, they don't here or at least anymore. Hotel is modern. Location is great. Bed is comfortable but just cant get impressed with the vibe and lack of service.
Date of stay: February 2023
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gus Castaneda, General Manager at Aloft Portland Airport at Cascade Station, responded to this review
Responded 10 Feb 2023
Dear Alex,
Thank you for taking the time to provide your feedback. I am sorry that we were short of meeting your expectations. I have made notes on your profile to ensure the required accommodations are provided. As a Titaniium member, there are three options to choose from while you check in, breakfast being one of them. Again, my apologies for the lack of recognition and providing the benefit. We hope for an opportunity to redeem ourselves.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 December 2022 via mobile

I liked the room, parking great and a bar in lobby. However the food in the bar is inedible microwave garbage. $16 for a frozen school lunch burger is ridiculous. Don’t offer food if you can’t do it right!.
Set up some sort of delivery service and focus on drinks

Date of stay: December 2022
Trip type: Travelled with family
1  Thank sms1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gus Castaneda, General Manager at Aloft Portland Airport at Cascade Station, responded to this reviewResponded 10 February 2023

Dear Guest,
Thank you for the sincere feedback. We are working towards providing best food options.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2021 via mobile

Neat, clean spaces and friendly, helpful staff! We highly recommend the heated pool. Loved the courtesy shuffle. Near by restaurants and shopping. Room was small but I expected that so be prepared for a not too private bathroom. However, it was a perfect getaway with thanks to Aloft!

Room tip: Use the airport shuttle. Try out the pool! Not much bathroom privacy.
Date of stay: October 2021
Trip type: Travelled as a couple
Thank 409reneew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2021 via mobile

This hotel checked all of our boxes. We needed a clean, close to PDX hotel that we could park our car and catch their shuttle to the airport. I definitely will stay here when I fly out of Portland! Staff was super friendly and helpful and the the driver was happy to greet us in the morning at pick up.

Date of stay: August 2021
Trip type: Travelled with family
Thank micah711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2021

We has a marvelous night with two adjoining rooms for ourselves, grand daughter and 2 lab dogs. The staff was excellent in meeting our requests for adjoining rooms - 1 king and 2 queens on first floor - and even let us check out late for our grand daughter to take her nap. We really appreciated the friendly attitude of Alexis at the front desk to meet all our needs.
The rooms are modern, comfy and have all the amenities. Grand daughter loved the swimming pool and access to outside for the dogs was easy.
We will definitely return.

Room tip: I think they are all probably good
Date of stay: August 2021
    • Value
    • Location
    • Service
Thank ahcaribe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2021

I travel often - everywhere in fact. Every time I have a flight or stay over in Portland, I always look to book the Aloft first, and for the following reasons...

It's the perfect location. So many restaurants within walking distance - literally just across the street. The Max train has 2 stops nearby, one less than a block away. The max takes you to the airport, or downtown. You don't need a car at all.

Speaking of cars - this hotel does not charge for parking, and it has a 24 hour courtesy shuttle that picks you up/drops you off at the airport.

As for the hotel, the rooms are always clean and ready for your arrival. If you can, get a room on the North side of the hotel - you'll have a great view of the mountains, as well as a view of the runway without any noise.

The lobby and bar area are the big draw. The bar is always lively with the friendliest bartenders who know how to pour a good drink, and they are always entertaining. It's a great place to start or end your night. But truth be told, just get drinks - the food isn't anything to write home about, especially since there are so many restaurants close.

It has a lovely indoor pool which is clearly cared for, and it is also dog friendly.

All in all, it's a wonderful place, and it hires employees who truly care about the customer experience. Don't miss it!

Room tip: Get a room on the North Side, away from the elevators as they are loud
Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Erik G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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