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MikeB1952
Santa Fe, New Mexico

Consistent and Comfortable

4.0 of 5 bubblesReviewed 26 Sept 2024
Our first stop in Portland is the Best Western Plus Portland Airport. I’ve become a bit partial to Best Western Hotels. They are consistent and a bit nicer than some other chains. Not overly far from the airport on Airport Way near all the other airport hotels is the BW. The first thing we noticed is that the front door is locked. It is operated by the room key. Since we didn’t have a room key, we had to push a button to alert the desk clerk to open the door. A first for us. The desk clerk was most accommodating. Their elevator was out of order so I had requested a first floor room. They gave it to us.

The room is nice. Quite similar to most chain hotels. It has a king bed with bed tables, an easy chair in one corner, a credenza with dresser and a writing desk with chair. It’s nicely large and quite well maintained. Two interesting notes: the bathroom light is motion detected and goes on when we walk into the bathroom; there’s a nightlight at the bottom of the clock. For a short stay, the room was good.

There’s a small breakfast area off the lobby. Scattered here and there are a number of tables. And a high counter with stools. The usual fare – but more of it. Let’s see, sausage and bacon, biscuits & gravy, scrambled eggs and a mini omelet and the rest of the usual fare – OJ, coffee, yogurt. Typical.
Date of stay: September 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Responded 5 weeks ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews close to the airport portland airport room was clean airport stay shuttle service to the airport early flight stayed for one night staying at this hotel king room next morning great place to stay desk clerk checking in free breakfast free parking bw cereal
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Reviewed 25 September 2024

No airport transport after 11PM.
Elevator broken more than 2 weeks
EV charger unavailable/ in use.
Room was double charged.
It did provide park and fly service for 10 days with the room. The desk clerk did carry my bag up to the 3rd floor because of the broken elevator.

Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ken H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 5 weeks ago

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024 via mobile

In my opinion the neighborhood around this hotel is NOT sketchy, as some reviewers have stated. It’s a little industrial, quiet and pleasant with some fast food places and a sports bar/restaurant within a block or two, convenient with edible food if you get here late and are hungry. The parking lot appears safe and well lit and the hotel door is immediately unlocked by the friendly desk clerk who sees you coming from the parking lot. We felt completely safe here. Would have given this hotel 5 stars but the elevated wasn’t working and they don’t give any complimentary water and then charge a high price to buy it. The foghorns woke us up once but weren’t very loud and that’s not the hotel’s fault. Other than that the room was very clean and comfortable. Bed was pretty good and we slept well. The breakfast in the morning was fine, the usual hot and cold stuff. Good coffee and English muffin was best quality. Instant scrambled eggs were awful, but oh well, have a waffle instead!
I’d stay here again.

Room tip: Plenty of parking, well lit lot. Felt safe here.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank ncydrw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 20 September 2024

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

Good value for area and city. Clean and friendly staff. Easy and short drive from PDX Car Rental Center. Later night arrival with friendly welcome. Would definitely be a repeat guest if a room in area ever needed. Good work and Thanks, staff! The pandemic era has complicated the work of hospitality.

Room tip: Good value, convenient location. Arrived later night with a good welcome. Short and direct drive from PDX Car Rental Center. AOK breakfast.
Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank andreamS8130HT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 11 September 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

This property had all of the amenities that I needed for a hotel close to the airport before flying out the next morning. I was very appreciative of the shuttle service to and from the airport that allowed me to return my car the night before and to avoid the hassle in the morning. Both front desk staff and housekeeping staff went out of their way to help us out.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amcphx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 13 August 2024

Thank you for the review, we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2024

The Best Western Plus was clean, comfortable and quiet. It was a great place to rest after a day in Portland before heading out on an early flight. The security feature of having to swipe into the main doors was good. Breakfast was amazing too!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank April G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 13 August 2024

Thank you for the review, we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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