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mysticark
Mystic, Connecticut

If this is a PLUS hotel, not sure what gives it this rating over a standard Best Western

3.0 of 5 bubblesReviewed 14 Aug 2020
The hotel was clean and the room was comfortable enough. The location to the area amenities and the airport was great. However, it was the little things that made the stay less desirable. The shampoo and soap dispensers in the shower didn't work, and we had to ask for more toilet paper, so it seemed that the room had not been serviced well before our arrival. The in room refrigerator was not cold AT ALL and asking for another did no good. The hotel staff was pleasant, but not able to satisfy our complaint except to offer to store something in their hotel refrigerator. This was not very convenient.. On a positive note, the hotel shuttle service to area restaurants and the airport was excellent!
Date of stay: August 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (444)
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Traveller rating
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All reviews close to the airport portland airport room was clean airport stay shuttle service to the airport early flight stayed for one night staying at this hotel king room next morning great place to stay desk clerk checking in free breakfast free parking bw cereal
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111 - 116 of 444 reviews
Reviewed 30 July 2020

Door locked upon 8:30 pm arrival-- they have to buzz you in- what kind of greeting as front desk has person on duty? They do have a covid breakfast but really sparse. Nothing hot, the food options were dry. The room was ok. The remote barely worked, beds were nice, close to food. Not a $120plus room in my book.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
1  Thank Familymann1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2020 via mobile

The hotel had some tech issues during my check-in, but the woman at the front desk, Lauri, handled the situation with patience and kept a smile on her face. She was amazing. Overall, the room was comfortable, clean, and quiet. I was impressed the breakfast “grab and go” setup had as many options as it did considering the circumstances. All the items were carefully wrapped or bagged in single portions. The staff did a great job trying to keep the experience as normal as possible with all the necessary health precautions.

Date of stay: July 2020
Trip type: Travelled solo
1  Thank 998jillianf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather Nelson, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 22 July 2020

Thank you so much for the great review, we really appreciate your understanding during these unusual times and your patience with our internet outage. Hope to see you next time your in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2020

Nice, newly remodeled facility. Close to airport and downtown (10 miles) with plenty of parking. Fast food in the area, but everything in the world is 5 minutes away across the Columbia in Vancouver. It was close enough to downtown for our needs without the hectic issues of staying downtown

Date of stay: June 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank JustBobL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 23 June 2020


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (503) 251-9991.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Heather Nelson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2020

I had great sleep. The food was wonderful. Close to the airport. Lots of different food locations to eat at. Room was very clean and comfortable. I will definitely stay at this location again in the future.

Date of stay: June 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank joemurraymurray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 23 June 2020


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (503) 251-9991.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Heather Nelson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020

Straightforward, good value hotel that is very convenient for those not wishing to rely on a car. The shuttle bus service is very effective, and getting to town via Cascade on the MAX Red Line is easy. I stayed two nights and found the hotel very comfortable and clean. Breakfast is no frills, although I suppose I could have tried the DIY waffle-maker.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
3  Thank Cicer0ne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this reviewResponded 16 March 2020

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (503) 251-9991.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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