Nice view of the river, helpful staff, nice landscaping, good parking...but our room smelled of cigarettes although advertised as non-smoking. This is not uncommon in U.S. hotels and motels but is disappointing in a room that costs $300 a night.
We apologize for any cigarette smell in a non-smoking room. I assure you this is a very rare issue for us. Our housekeeping staff should detect and deal with it, but that is a difficult odor to remove entirely. Again, our sincere apologies. We are sorry it spoiled what sounds like was otherwise a fine stay.
This is a great location! Shares a parking lot with Starbucks, McDonald’s and a convenient store for any forgotten items.
Room was clean, large and had a great view of the river.
Bed was comfortable and TV was huge! Bathroom had 2 sinks, plenty of towels and great pressure in the large shower.
Front desk, housekeeping and servers at the restaurant were all friendly and helpful.
Thank you for your positive review, and for mentioning how much you enjoyed our location, large, clean guest room, friendly staff, and great river views. We hope to welcome you back soon!
I booked 2 suite rooms with balconies, when we walked out on one of the balconies it was covered in large spiders. Obviously it had not been cleaned. They were on the lights, walls, outdoor table and chairs. We immediately went inside and found a large spider inside the curtain to the balcony. We called the front desk and they sent up maintenance with a broom.
We had not taken any of our stuff to the room yet so we went to the other room and called the front desk and asked them to please move us from the spider room.
We had our non-verbal autistic grandson with us, which she could hear while I was on the phone, he was getting very upset by all the room changes and commotion on trying to decide what to do. He just wanted to get to bed. We were told that if we could keep him quiet they could move us to an executive suite. I’m sorry but we can’t control his sweet noises. It was about 9:30 pm and the rest of my family was already sleeping. So we blew up an air bed we had in the car, and stayed in the room not infested.
When we woke up we discovered a dead spider on the window. Chips were under table once we moved it. Cobwebs in corner of bedroom doors. The deck did have some spiders and webs but nothing like the first room.
When checking out. They acted like they did me a favor by refunding me for the room we couldn’t sleep in!
I was so offended by the comment regarding my grandson, I didn’t want to stay. The room was dirty and the other room was infested with spiders. We asked to talk to the manager and left our phone number but no one has contacted us.
We appreciate your feedback about your recent experience. We are experiencing a high volume of guests due to the busy season. We apologize for not being able to offer you an alternative room. Unfortunately, our Executive Level rooms are on a designated quiet floor and do not allow children or pets.
We apologize for the circumstances. We have addressed the professionalism and understanding of our Front Desk staff in handling situations like this. Your feedback during your stay also allowed us to address the issues with our Housekeeping department right away
We thank you for bringing these matters to our attention and apologize for the trying experience.
We Always Enjoy our stay here! It has Beautiful views!
The Staff is Awesome and the Pool and Hot Tub Área is Very nice!
The Restaurant has Never disappointed us! The food is So Excellent! Fresh and Flavorful. We drive an hour to have dinner here, a few times a year as well as stay for our Anniversary once a year!
It is Incredible to stay here!
You will NOT be disappointed in this Property and Staff💜
⭐️⭐️⭐️⭐️⭐️
Dear ChristinaD2943, Thank you so much for your high recommendation, and for being a return guest. We are delighted to hear you've enjoyed your many stays here, and meals at Riverside. We appreciate you taking the time to submit your kind review and we look forward to your next visit.
What a great place to stop for the night! I'm just sorry I only stayed 1 night.
Check in was quick and smooth.
I stayed in a king room (no pets) with a view of the Columbia River on the third floor. My room had a balcony as well as a fireplace. My room was clean, quiet and very comfortable. The room was oversized, too.
There is a restaurant (Riverside) near the lobby of the hotel. Admittedly, I did not eat dinner here. I did, however, eat breakfast here. My breakfast was "comped" due to my status with Best Western. A simple 2 egg breakfast with toast and breakfast potatoes is about $12. There are other items on the menu to select from as well. Breakfast was OK. Room service is also available.
Check out was fine.
All employees that I encountered were very nice. I would absolutely stay here again!
Dear smokymtndeb, Thank you for reviewing our property, and for the five dots in all categories. It sounds like you appreciated your stay in the river-view Executive Level, designated as a quiet floor. Thank you for your kind comments about the staff you encountered. We hope you'll visit again soon!
