Lights don’t work. Place is run down. Really scary. Adjacent homes look condemned. Door lock barely hanging on. Stayed here for BOTG HM. $200 a night. Complete rip-off. I’m sleeping in my blankets & towels I had in the car & I’m wearing a mask to bed. Do not stay here ever. You’re better off staying in your car.if I could give a 0 rating I would.
Only redeeming quality is the gal at the front desk is very pleasant.
I booked this property for its relatively close location to the Stern Wheeler Dinner Cruise dock as we were taking the cruise and didn't want to travel far to our lodging for the night afterwards. This worked out fine.
It was easy to book on line. Although the room was old looking it was spacious and clean. The desk clerk had our reservation when we arrived so check-in was quick and easy. We had a room on the first floor. There is no elevator to the second floor. Very basic and afforded a good night's sleep, which is all that we were looking for.
Payed for 2 rooms. A kid check us in and gave me 2 keys. Opened the door for our room and it was very dirty. The tv table had 1 inch or more of dust the bathroom was not clean. The curtains were filthy the mirrors were dirty the parking lot was dirty. The inside of the door was dirty and needs to be painted. Our daughter and grandson room was a little better but not much. I would have never stayed there if I had seen the rooms first.
Oh where to begin.
We booked a Garden King and the Benson Suite.
When we arrived we had appointments in the spa and asked the front desk to unload the car. We had one guest who did not have a spa treatment and she had money to tip a bellman for unloading and taking all of the luggage to the Benson suite. We were told 'Oh, we don't do that here.' So after having a wonderful spa treatment we had to unload our car, push the cart into the hotel and into the elevator (after we finally got someone to man the elevator), then we had to push the cart to the room and unload it.... three times.
We were also told that due to COVID we would not have the coffee service in the lobby and that we would have to order room service or be seated in the Restaurant/Bar to get it. On the second day we came down to see that there was indeed coffee in the lobby. So we paid for room service for 4 people everyday, for something that was included in the amenities.
We booked the Benson suite because they said it provided a 'living room' option with the King bedroom. Unfortunately for us we did not ask how big the rooms or the bathroom would be. That is the SMALLEST bathroom I have seen in a suite... EVER. That was just an inconvenience the issue was the living room smelled of urine.
The guests didn't say anything that night but met us in the morning and we confirmed that the room indeed smelled of urine and it was not just the AC. We stopped in at the front desk and explained the issue and requested to be moved to two regular rooms since that room was clearly unacceptable.
They booked the first guest into the King waterfall room on the second floor (it was lovely) and the second guest into room 232. We came back from dinner that evening and found room 232 with hundreds of bugs on the ceiling and under the lamp. This guest notified the front desk at 11pm and was then given a new room, 243. She had to move her belongings herself.
This room was functional though the AC unit was minuscule and barely managed to cool the room. The Plexiglas kept the guest from raising the window to get fresh air.
I spoke with the GM that next morning and told him of our disappointment in the accommodations and he did comp the room charge for that evening for the bug room.
That night, our last evening, the power went out. Thankfully it the power was restored before we retired for the evening as I require a medical device to sleep.
When we returned from dinner we decided to load some of our luggage into our vehicle. It felt like the help from the GM was only after all the crap we had already gone through. He pushed the luggage cart to our car and was helping with the loading. If the hotel does luggage service on the check out, why could they not do it on the check in?
The next day though the issue with the luggage cart and "we don't do that here' reappeared. A repeat of the issue with the luggage cart when we arrived.
The hotel is charming and we understand the vintage status. but the amount of disrepair was sad considering the cost of the rooms.
I will not be recommending this hotel to anyone until a large amount of renovations have been done.
By the way, where are the 7 acres of pristine grounds? Do they include the parking lots in that 7 acres? If they wanted the guests to use the garden areas why did they turn the sprinklers on in the afternoon/evening?
The hotel itself is a decent place, no frills, but if you're looking for a place to rest up during travel, it works. Reservations.com though sneaks in a $20 for nothing though. Had I realized this, I would have called the place myself, or used expedia or something.
