Awesome service, wonderful views and value for the money! They had cookies every night fresh from the oven.. Clean, older but remodeled. Cant beat the view. Safe neighborhood. I would stay here over and over again. Which I plan to

The Hallmark Resort was wonderful! They were so accommodating in the room we received with our dog, and it was a really nice updated space. The personal touches (paw washing station), were so nice. The view from our balcony was incredible! We will definitely be back.

I called to make the reservation as I wanted to get the exact room by room number, which I was granted by the reservation specialist and she confirmed that I was locked into that room. Two weeks later arrived at hotel to check in and was told we were assigned to the room below because the room we had asked for had been assigned to someone else who was staying longer. I was extremely disappointed but kept my cool and asked what other room was available on the 3rd fl, and was given another option but we had to pay the difference due to the different room type. I think it would have been decent of the hotel to comp the $21 difference since it was not our fault,but fine.
Got to the room, and discovered the heat wasn’t working. Called immediately and they sent maintenance, so we left to enjoy what was left of our day. Came back two hours later to burnt smell in the room and the heater still wasn’t working. Seeing we were only there overnight and didn’t want to blow the evening having maintenance work on our room again (they want us to leave the room when maintenance is there) we opted for portable heaters to be delivered. The heaters were loud and didn’t work very well, so we decided to turn them off and make do with the fire place.
Next morning at 11:06, I was calling the front desk to check out and literally as I was on the phone talking to front desk, someone knocked on the door to ask if we were leaving (check out is at 11 so we were basically 6 minutes late). No slack whatsoever.
As you can see all that left some negative taste to what was supposed to be a relaxing getaway. Not a show stopper, but I feel that they could have done better.