We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“TERRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!! TERRIBLE!!!!!!!!!!!!!!!!!!!”

Hard Rock Rocksino Northfield Park
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: The Hard Rock Rocksino Northfield Park is Cleveland's premiere Gaming, Dining and Entertainment destination. In addition to bringing more than 2,200 of the latest VLT (video lottery terminal) games, the Rocksino rocks a 2,600 capacity Hard Rock Live theater, a 300-seat comedy club and a Hard Rock Cafe with its own performance stage.
Useful Information: Bathroom facilities
Reviewed 3 weeks ago

We aren't gamblers, BUT, you shouldn't have to be high-rollers to get DECENT service from anyone on the staff. The day we went, NO ONE was there to help us at the machine we played. We waited well over 30 minutes until a nasty employee came around to supposedly help, but we ended up getting help from a woman at the membership desk. The experience....TOTAL FRUSTRATION!!!!!

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Phyllis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,334)
Traveller rating
Traveller type
Time of year
Language
  • More languages

32 - 36 of 2,334 reviews

Reviewed 3 weeks ago

Loved it. First time there. Played $.25 slots and hit for $240.00
First time I ever hit. Usually it's $15.00. Great time

Review collected in partnership with Hard Rock Hotels & Casinos
Thank cpoisonc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Awesome, clean and friendly atmosphere for entertainment. Nice place for dinner and to take your mom. Had a great time.

Review collected in partnership with Hard Rock Hotels & Casinos
Thank 944kathyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockRocksino, Manager at Hard Rock Rocksino Northfield Park, responded to this reviewResponded 4 days ago

Thanks so much for your review, 944kathyl. It's great to hear that you and your Mom enjoyed your time at the Hard Rock Rocksino. Come back and visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The tiny number of handicap spots is a bad joke. Huge empty spaces abound near the doors, but, for some reason Hard Rock chooses to make things miserable for those of us that have trouble walking. Please don't even try to tell me about the "free valet" parking when that costs $5 for a tip. Why should the handicap get screwed like this?

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Excellent place to visit. The food and service was excellent. Very clean, bright & entertaining.
I would visit again.

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockRocksino, Manager at Hard Rock Rocksino Northfield Park, responded to this reviewResponded 1 week ago

Thanks for your review, Brian M! We're thrilled to hear you had a great time during your visit! We look forward to your next one. Rock on!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hard Rock Rocksino Northfield Park also viewed

 

Been to Hard Rock Rocksino Northfield Park? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing