I booked the Georgian room for afternoon tea as my hen party for 13 of us. When I called to book and discuss options they were brilliant, extremely helpful and each time I called, immediately knew who I was and what the booking was. Sadly the service wasn't so great on the day. We turned up and told the bar person what our booking was and her reaction was surprised and was not aware of any booking. She shouted to her colleague if there a booking had been made. We were not made to feel welcome and felt we had put her out. Eventually the found the booking and explained the room wasn't made up and they spent the next 40 mins rushing round. We had to ask if the room was ready. Sadly even when we were all seated it seemed like we were annoying them by asking for the drinks. I wouldn't consider this beautiful location for a social occasion again purely on the service on the day.