We’ve been to a number of spa’s, and this is Not one we’ll be coming back to. We had a pamper package that should have been two half hour treatments (facial and massage) and then an additional mini treatment. My husband had the two treatments that should have been over an hour worth, but he was done in less than an hour, and said none were great. As I was pregnant (24 weeks, which I’d advised them of when I booked) I said I could not lie on my back for a full hour and so asked if I could have a mini manicure instead of the massage. The therapist agreed and asked if I was ok with a facial which I said I was. What I was actually given was a nail file and polish, which took 30 minutes and they’re claiming is a full manicure because they soaked my nails in water first!! They’ve also just tried to claim it was 45 minutes which it wasn’t when I’ve just asked about it, and I pointed out that quarter past to quarter to is half an hour, as my Year 2s know. Plus the ‘manicure’ is rubbish, and I’ve had to re-file my nails myself and one nail’s polish has just peeled off, less than an hour after leaving the spa... The treatments we should have had would have cost over £60, whereas what I had was on their treatment list for £15....if they’re claiming it was a manicure (worth £30) then their manicures are poor, as she literally soaked my hands in water, used a cuticle pusher to push back cuticles (which didn’t need doing as my cuticles weren’t over my nails), snipped some of my nails and filed them, but not all to the same length, then put nail polish on - no nail buffing which I would expect in a manicure....
Not impressed