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All reviews old trafford car park tram stop lovely hotel media city would highly recommend this hotel comfortable bed city centre business trip minute walk nice room excellent stay checking in would stay again afternoon tea lowry theatre manchester
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Reviewed 11 August 2018 via mobile

I have spent the last 3 weeks living at the hotel due to work commitments. The staff have been incredibly friendly at all times, the rooms are cleaned to a high standard every day and they leave bottled water in the fridges that are free. There's teae, coffee, and a kettle in the rooms, along with sugar and milk sachets, an iron and ironing board, safe and dry cleaning facilities. The rooms are of a good size with wardrobe space, a chair, table, desk and TV. I only stayed on the back of the hotel which is located at the carpark and not the main road, this side is very quiet however, the other side is facing a busy main road so traffic maybe an issue.

Breakfast is buffet style, lots of choices and the staff are happy to do anything for you.

It's very close to media city (20 min walk max) there's a handful of restaurants across the road, a Tesco express up the road and a tram stop a small walk away which will get you to the centre or the Trafford centre.

Thanks for looking after me and my work friends for the last 3 weeks:)

Date of stay: August 2018
Trip type: Travelled on business
Thank Emma G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC Hotel M, Front Office Manager at AC Hotel by Marriott, Manchester Salford Quays, responded to this reviewResponded 17 August 2018

Dear Emma G,

Thank you for choosing to stay with us here AC Hotel Salford Quays during your work commitments, and for leaving such detailed feedback.

It is lovely to read that the team looked after you so well during your 3 week visit. The team aim to create lasting memories and will be delighted to hear that they exceeded your expectations. We agree the room facilities are vast and the location is excellent for both Media City and the City Center.

Once again, thank you for taking the time to leave such valuable feedback and we look forward to welcoming you back.

Kind Regards,

Hannah Hart
Front Office Manager
01618765305

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018

The hotel is nice and new. Small lobby and dinning area but very clean. The rooms were small for 2 adults and 1 kid, but nothing unbearable. It is walking distance to Manchester Stadium. Good breakfast and nice staff.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank adrianamY4514TY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC Hotel M, Front Office Manager at AC Hotel by Marriott, Manchester Salford Quays, responded to this reviewResponded 17 August 2018

Good Afternoon adrianamY4514TY,

Thank you for staying with us here at the AC Hotel Salford Quays and for taking the time to leave valuable feedback.

AC Hotels are rich in design and it is great to hear that you enjoyed the modern aspects. We also offer interconnecting rooms which can accommodate more space for families, please feel free to contact me directly when returning for further details.

We hope to welcome you back to the hotel in the near future and once again thank you for your feedback.

Kind Regards,

Hannah Hart
Front Office Manager
hannah.hart@acmanchester.com
01618765305

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Reviewed 9 August 2018 via mobile

The Hotel is in a great location, particularly if you are visiting Old Trafford stadium and is close to the Tram. Unfortunately, said Tram will wake you if your room is at the front of the hotel as it takes a sharp turn at this point!! Breakfast was good and the room was fine.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank CJOlive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC Hotel M, Front Office Manager at AC Hotel by Marriott, Manchester Salford Quays, responded to this reviewResponded 17 August 2018

Good Afternoon CJOlive,

Thank you for taking the time to leave feedback about your recent stay with us here at the AC Hotel Salford Quays.

We strive to provide a harmonious experience, therefore I am disappointed to hear that we did not meet your expectations. We are fortunate to have excellent transport links close by that offer quick access in to Manchester City Center. Rest assured we have city facing rooms for any return visits and accept any additional requests.

Once again, thank you for your feedback and we hope to welcome you back in the near future.

Kind Regards,
Hannah Hart
Front Office Manager
01618765305

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Reviewed 30 July 2018 via mobile

Came for the bottomless brunch so this is just a review of that, not the hotel as a whole. The bottomless brunch we got through wowcher so it was EXCELLENT value.

Upon arrival we were shown to our table by a member of the bar staff. She immediately asked us what drink we would like: prosecco, beer or ale; we both opted for prosecco and the service from then on was extremely attentive. There was only once when we had to ask for our glasses to be topped up, every other time it was done unprompted and therefore I do think this is excellent service from very attentive staff overall.

In terms of the food on offer, we were not actually blown away by the options. My boyfriend eats vegetarian generally but there was only one veggie option (Spanish omelette) which I just say is both surprising and disappointing nowadays - especially from a 4* establishment who definitely should cater for all guests. There were no vegan options either.

Due to the lack of choice, we both got steak and eggs but asked for the eggs to be poached (this was done beautifully). We weren’t asked how we wanted the steak cooked

Date of stay: July 2018
Trip type: Travelled as a couple
Thank sdfsdd_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC Hotel M, Assistant Front Office Manager at AC Hotel by Marriott, Manchester Salford Quays, responded to this reviewResponded 5 August 2018

Dear sdfsd d,

Thank you for taking the time to complete a review of your recent visit to the AC Hotel Manchester Salford Quays on Trip advisor, the first AC Hotel by Marriott to open in the UK. I am very happy to hear that you enjoyed your Bottomless Brunch deal so much and that we provided you such high level of service. I will make sure to pass your great comments to our Food and Beverage team. While I am happy to hear you enjoyed your deal, I am disappointed to hear that the food options did not suit you and your partner so much. Please rest assured your words will also be shared with the Head Chef who will look into this matter further in a bid to better our service on the future. Thank you again for your amazing review and we hope to see you again very soon.

Kind Regards
Lea Carimo
Assistant Front Office Manager
AC Hotel Manchester Salford Quays
lea.carimo@acmanchester.com

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Reviewed 30 July 2018 via mobile

Free upgraded and late checkout. Our room had a lovely view over the Quays, it was spotless and nicely decorated. All the staff were friendly and very helpful. Food was outstanding. I would definitely recommend this hotel.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank staceyd242018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC Hotel M, Assistant Front Office Manager at AC Hotel by Marriott, Manchester Salford Quays, responded to this reviewResponded 5 August 2018

Dear staceyd242018,

Thank you for taking the time to complete a review of your recent visit to the AC Hotel Manchester Salford Quays on Trip advisor, the first AC Hotel by Marriott to open in the UK. I am very happy to hear that you enjoyed our room so much, and that we had the chance to provide you such great service with the upgrade and late checkout. I will also share your great words about our food to the Head Chef. Thank you so much for your amazing words, and we expect to serve you again soon.

Kind Regards
Lea Carimo
Assistant Front Office Manager
AC Hotel Manchester Salford Quays
lea.carimo@acmanchester.com

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