I visited twice last week....once alone and once with my husband.
On both occasions I was sat at a table on the patio where there is supposed to be waiter service.
When I visited alone on 22 May, i arrived at 13.35 and had to wait over 20 minutes before my order was taken for both a drink and food. I would have gone to the bar to get my own drink but as I was visiting alone I would lose my table! Watching the two male waiters they randomly did tasks that meant any new customers were ignored. Someone needs to help them become more effective in their jobs! When my order was taken, two ladies sitting behind me asked if they could order too and they were told they would have to wait ...?????
The food was fine when it arrived but the service was dreadful.
My husband and I visited again on Sunday 27th and we sat at a table on the patio and were ignored for about 10 minutes so my husband went to the bar to get our drinks. We then waited another 15 minutes and no one took our order so he once again went to the bar to order.
Both male waiters were once again randomly doing tasks but many tables had to go to the bar themselves, tables were not being cleared and people had long waits for food.
We both had a 3 meat roast and to be honest we wished we had gone to The Toby. The meat was dry, there wasn’t much veg, the Yorkshire puds were flat and hard and I had a black potato and either a large piece of bone or the meet had been frazzled in a microwave. There wasn’t enough gravy either. We weren’t asked how our meals were!!
This place used to be excellent....now it has serious problems.....maybe Gordon Ramsey could visit and sort out the whole team!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.