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“JUNE 2018 - SUNDAY ROAST ABSOLUTELY TERRIBLE - RAN OUT OF FOOD!!”

Toby Carvery Brentwood
Ranked #57 of 188 Restaurants in Brentwood
Price range: US$8 - US$13
Cuisines: British
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, After-hours, Reservations
Description: When it comes to roast dinners, we really know our stuff. Every day our chefs lay on a feast of tender, hand-carved meats with all the trimmings - including towering Yorkshire puds, golden roasties with all those lovely little crunchy bits, and plenty of freshly prepared veg, all crowned with proper gravy. So it's no wonder we're Brentwood's favourite carvery restaurant.
Reviewed 29 June 2018

This restaurant was dirty, with tables sticky, food under the table, the food was warm to cold, dramatically understaffed, onlLy one chef cutting the meat, that they run out of, waited twenty five minutes for a timed booked table!! This was a really bad eating out experience, NEVER AGAIN WOULD WE VISIT THIS DIRTY, POORLY RUN, WARM TO COLD FOOD RESTAURANT!!

1  Thank BobbyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Brentwood, responded to this reviewResponded 6 July 2018

Bobbyessex, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at 01277 210401 at your earliest convenience and we will do our best to resolve this with you.

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60 - 64 of 651 reviews

Reviewed 18 June 2018

Table not cleaned, dirty cutlery with food still on utensils. Glasses served with lipstick marks. Dirty tissues and paper on the table. Floor throughout grubby with food. No ice for drinks. Vegetables took ages to be replenished so main course then went cold. Toilets and stairs to toilets with tolet paper onfloor. Light bulbs not working and holes in walls. Old plates on tables in the waiting pub area. Dessert ordered and one forgotten that had not be put through. I would advise to go elsewher the place needs a deep clean and a revamp, staff need full training on health and safety

    • Value
    • Service
    • Food
Thank zuzer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Brentwood, responded to this reviewResponded 20 June 2018

Zuzer5, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 01277 210401 to discuss this further.

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Reviewed 4 June 2018 via mobile

With six family and friends we went to the Toby Carvery at Brentwood for a birthday meal. Two of the party opted for the salad with salmon - unfortunately the salmon fillets were so raw in the middle they couldn’t even cut them. We asked for replacements but of course that meant our two friends had to wait some 20 months mutes for these to be cooked by which point the rest of us had finished our meals. One of the replacements was only marginally better than the first. We ordered more drinks whilst waiting and one was served in a glass with a very obvious lipstick stain on the rim - we pointed this out to the waitress who returned with a clean glass which was unceremoniously plonked on the table for us to transfer the drink to. When my husband went to pay the waitress seemed surprised that he wasn’t happy with the service or the food - she was most reluctant to make any amendment to the bill and only did so after my husband asked to see the manager - then the cost of the salmon only was deducted. The Brentwood Toby prides itself as the original in the chain and has always been our preferred venue of the three in our area; however we no longer feel we can recommend this restaurant after our disappointment this weekend with both the food and service.

Thank debrasO7000XZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Brentwood, responded to this reviewResponded 5 June 2018

Hello Debra, I am sorry to see you didn't have a good experience with us on the day of your visit. I would like to assure you this isn't a standard that we allow in our business. Do you remember the name or description of your waitress? Again i apologise and hope you will give us another chance as this isn't something that occurs on daily basis.

Magda

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Reviewed 2 June 2018 via mobile

We visited today and had a lovely chilled out dinner. We were seated almost straight away. Just a bit of confusion where a group turned up 40mins late (seriously don’t do this!) I was able to go up and get veg for my 2 year old straight away, he scoffed down 2 baby bowls. The queue was a bit big but we weren’t in a rush. The food was great and dessert was YUM! I don’t normally get dessert, but because we didn’t feel rushed, we could relax and fit in dessert after our roasts. I have one request, I know places are avoiding plastic straws now, but could you get the paper style ones for little people to drink with? (Luckily we had his earlier fruit shoot bottle)

Thank Shell_Toni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Brentwood, responded to this reviewResponded 5 June 2018

Hello Shell_Toni, Thank you for this great feedback. It's always nice to see our guests enjoyed themselves on their visit. We will sort out the straw situation, I apologise we had none at the time of your visit. We hope to see you soon

Magda

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Reviewed 1 June 2018

We visited here for a meal following a family day out. Not my ideal venue (as a vegetarian) but we all had a really good meal: food tasty and well cooked, good sized portions. Staff were excellent, helpful and attentive. There was plenty of indoor and out door seating. Would visit again if in the area.
The location was good for us as near to M25/A12 junction.

The toilets could have been cleaner.

    • Value
    • Service
    • Food
Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager A, Manager at Toby Carvery Brentwood, responded to this reviewResponded 5 June 2018

Hello CP, thank you for the lovely review. I am pleased to see that you had a lovely visit to our carvery and we hope to see you soon sometime.

Magda

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