This hotel was not a good experience. Our sports team was using this hotel for our recent tournament. We have used this hotel for many years. Due to Covid and changing tournament rules, our team needed one night instead of two. Our representative called the hotel in advance to make this change and the manager told her yes... good to go. When I booked my room, I called directly to book. I asked for one night. It was confirmed on the phone and over my email confirmation that I was, indeed, staying for one night. Upon arriving at the hotel to check in, I was told that I would have to pay for two nights. Apparently, the manager who was working on the contract was fired and left the hotel without any updates. When we tried to explain this, we were told sorry.. we would be paying for two nights anyway. Even though I had a direct email confirmation from the hotel in my hand that clearly stated I had booked for one night. The new manager was nowhere to be found. After asking several times to speak to someone to help us solve this, the manager finally emerged from the back. She was not friendly or helpful in any way. She refused to rectify the situation or even look into it further. She was very rude. Obviously, since they had lost two managers in such a short time, they were already having some management issues. I ended up paying for two nights instead of one because all of the hotels were booked and we had a tournament in the morning. Upon check in, I found a big wad of hair on my pillow and also found a Kinder egg all smashed up on the wall above the couch. Not super clean. I would not recommend staying at this hotel. I am sure there are nicer ones with better staff and cleaner rooms.

First our stay was for a high school sporting event, that is typically two days long. This year due to covid, the event was changed to 1 day. Our group had a contract for a block of rooms that called out two day stays and was signed before the event changed to 1day. Each parent had subsequently changed their reservation to 1 day and had received confirmation numbers from Hyatt reflecting that change and agreed to by the sales director - Derrick. Unfortunatley, Derrick left the company, and his replacement was fired days before our arrival.

Now the fun begins, as the group began to check in, the property manager refused to accept the new confirmation numbers and informed everyone they would have to pay for two nights per the contract. Obviously, this angered all involved, The ever helpful manager simply told everyone they were attacking her and she would need to call the police. Never once was she attacked or threatened. Not even close.

If you are looking for a place to stay with a manager who will never help you, furniture with bleach stains all over it (who knows what the original stain was), food from the past guest on the carpet then this is your place. Good luck and enjoy the pompous manager.

My stay this time was great overall. The staff was welcoming and informative. Everyone was social distanced. The rates were well priced. Breakfast options were also provided which was an unexpected bonus. Room was clean and comfortable.