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Reviewed 3 weeks ago via mobile

We stayed at El Dorado Seaside Suites Infinity side - Maya Riviera November 30 - December 15, 2020

We love this resort! We have visited multiple times and each year it just gets better! The service and staff are outstanding. The food is delicious and there are so many options for dining! The grounds are beautiful, the drinks plentiful and the excellent staff keep us coming back.

This visit was a bit different as we usually stay on the Palms side. Due to limited occupancy, we were on the 5th floor of the Infinity building. Gorgeous room with spectacular views! The Palms beach (where we spent our days) was just a short walk or cart ride.

The people that really made our holiday special this visit are:

Exotic Travelers:

Carlos Herrera
We were so happy to see Carlos. He is the anchor for Exotic Travelers at EDSS. Always has a smile and is happy to answer any questions we have regarding the resort and Exotic. It’s always great to be so well taken care of throughout our stay. We know we are always in good hands with Carlos.

Patricia
We were very happy to see and chat with Patricia at the front desk at Exotic. She helped us with our pre-arrival requests. Everything was perfect upon arrival. Patricia is friendly and personable while still professional and we look forward to continuing to work with her.

Ingrid - Room Division Manager
Ingrid allows the butlers to take perfect care of us. Her ability to allow the butlers and others go the extra mile makes a huge positive impact and is so appreciated!

Butlers:

Ana
We were so hopeful that we would have Ana as our butler again this visit and our wish was granted. Ana is wonderful! She asks and verifies our requests. Everything is handled efficiently with great attention to detail. Nothing is too much trouble and if she says something will be done it is done. We hope to have Ana as our butler every visit!

Ivan
We also requested Ivan for our butler again this visit and were lucky to have our request granted. He is a kind, thoughtful person that also took care of our every need. We hope to see Ivan for many years to come.

Arturo (both Arturos)
The 2 Arturos rounded out our butlers and offer the same excellent service that Ana and Ivan provide. Always with a smile and welcoming demeanors. We hope to see both every year!

Resort:

Housekeeping:
Nicholas and others
Housekeeping kept our room immaculate and added little special touches each day. Really made our stay special Housekeeping staff has been top notch over the years.

Refrigerator Service:
Francisco
He did a great job of keeping our fridge and water stocked. He made sure we never ran out of our favorites.

Guest Relations Manager:
Alejandro Carrillo Guerrero
Always wonderful to see Alejandro. I see him help so many people by answering questions on Trip Advisor and he is a great resource for resort questions. He always greats us with a warm smile, chats with us a while and let us know he was there should we need anything. So appreciated!

Cart Drivers:
Moses, Javier and others
The cart drivers are always great. They make getting around the resort fun!

Mezcalitos:
Victor
We were so happy to see Victor bartend at Mezcalitos. Victor is one of the people we look forward to seeing every year.

Beach Service Sensimar:
Joaquin, Suemy, Regina, Tomas, Manuel, Arturo & Ana
Joaquin, Suemy & Regina were our gals at the beach. Never had to wait for a drink or a pleasant conversation. They were quick, efficient and always asked if we needed anything else. Tomas, Manuel, Arturo & Ana were the beach butlers. They all went above and beyond this visit. Between the all of them, we were totally spoiled.

Room Service:
Efrain, Salvador, Azael, Jose, Wilberth, Daniel, Valerio, Cesar & Amado
Phone: Jasmine & Mercedes
Room service is a real treat and I ordered breakfast every day and many other meals throughout the visit. Always prompt and excellent service.
Jasmine & Mercedes took our orders on the phone and made it easy & fun.

La Carreta:
Ignácio, Mateo, Beder (chef), Edgar
Mateo and Edgar were our wonderful servers. Ignácio always makes us feel special and we were honored to meet chef Beder this visit and enjoy his excellent food.

Klay Talay:
Aristeo, Elena
Excellent service at Klay Talay. Exceptional service and delicious food.

Beach BBQ:
Genero, Abraham
Gerno & Abraham waited on us and the service was superb. Always great to see them both.

Cullinarium:
Ignacio, Angel, Renan, Alfonso, Marceau
Over the top service and such great food! Ignácio always makes us feel special at all the different restaurants.

Mia Casa:
Antonio
Wonderful service by Antonio at Mia Casa.

Driftwood:
Lorenzo
We were happy to see Lorenzo as we have been happy to call him our friend for several years. His smile and excellent service makes him one of our favorites.

Gourmet Pub:
Ventura, Alexis, Monica
Ventura, Alexis & Monica made our visit to the Gourmet Pub special.

Mexican Night:
Ignácio, Miguel
Special thanks to Ignácio for a great table and Miguel for excellent service. Love the mariachi band!

Members gala:
Fernando
Such great members galas, perfect service by Fernando and excellent meals.

Special mentions:
Chef Pariss
Chef Pariss is such a talented chef. We look forward to many more of his fabulous creations.

Carlos (Food & Beverage Manager)
It was such a pleasure to meet Carlos, the new food & beverage manager. We felt honored that he took the time to discuss past and current offerings and was genuinely interested in our opinions and input.

Johana Milares:
We so enjoyed spending some time with Johana this visit. She was such a great ambassador for the resort. We will miss her.

Lifeguards:
Hiran
It was great to see Hiran again. He helped us so much on our last visit that I was happy to see him still there.

Activity Hut on the beach:
Alberto, Diego & Kevin
Best excursion and diving providers in Mexico! Great guys, very knowledgeable and personable. These guys are like family to us. Highly recommend!

Lomas:
Angel, Sacaree
Our airport transportation was through Lomas and Angel & Sacaree made sure it was quick and seamless.

Check in:
Vinnie checked us in when we arrived around 10pm. Very courteous and informative.

Concierges:
Lauren
The concierges made us feel very welcome in the Infinity building. This visit Lauren always had a quick smile, an “is there anything I can help you with” and taking the time to chat for a few minutes. The staff is what makes this resort!

As always, our only regret this year was not seeing Lucy & Estella serving drinks on the beach. We’ve known them since our first visit in 2008 and have had the pleasure of being served by them every year. They are both truly missed.

We seriously could name every single person we came in contact with! Fabulous resort, fabulous room, fabulous vacation.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank Valorie777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We were in the Infinity section down from the pool, a HUGE plus is on this side you can see the beautiful palm trees and ocean, a downside it can get super loud since your room is down from the pool. The good thing is the door keeps out noise very well, but one of the days it got so loud at the pool we couldn’t enjoy being outside on the balcony luckily it was only one day :o) . This resort is taking COVID super super serious which is refreshing all wait staff wear masks and some face shields and masks. Hand sanitizer is pumped in your hands every restaurant when you walk in the door. The service was sooo very surprising all staff were friendly and helpful and upbeat every time we saw them!!! They cared about their jobs and it showed!!! Our waiters Wiburt(driftwood), Ventura(gourmet pub), Antonio(klay taly and italian) were by far the best waiters we have ever had at any restaurant ever!!! We have had excellent service but at this resort it is by far the best. We had our first concierge Eric asking would we like coffee and mimosas and at what time, also did we like our pillows we didn’t know how to answer that question he gave us 5 options WOW WOW WOW!!!! The room is HUGE, super comfy bed, a shower room I call it and jacuzzi in the bathroom which we absolutely loved!!!! The food everywhere we ate was absolutely AMAZING, excellent excellent drinks everyday all day. We were concerned about getting full since generally gourmet food means nice to look at but you leave hungry. The food quality definitely top notch and high quality, the presentation gorgeous. We were just wanting to get away from the long hard 2020 with some relaxation and good vibes and we got that+++++++. We only rate it very good and not excellent due to the SUPER SUPER LONG HARD sell on the membership program which we had heard about but didnt know exactly what that meant. We were told it would only be a hour and it was 3 hours of us telling them NO, they would not take NO for a answer, when we thought back on it we should’ve just walked out while they were talking. I cant recall how many times we told them that we were not going to make a decision and why couldn’t they email us all the information they were talking about. We have never sat through a presentation before(time shares) and if we knew thats what we were going to we would’ve never went. After all we weren’t sure what a presentation was, now we do. That is the only bad thing we have to complain about, it was almost perfect. Thats the only complaint. Everything from the staff, resort, food, service, room is excellent excellent excellent!!!!! We will definitely go here again we stayed 6 days wasnt long enough we have something to look forward to!!!!

Room tip: infinity side has palm trees and ocean views stay on floor 3 at the lowest, the lower floors cant see past the trees
Date of stay: January 2021
    • Sleep Quality
    • Service
1  Thank cruisers2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

2nd time we have been here in the last 2 years. So relaxing, so beautiful. The staff is wonderful. Highly recommend Aldo - simply the best service we have experienced. His care, attention to detail, and genuine personality are truly assets to the experience.

Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank A6273KOrickd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

When we booked and checked in two beds were requested, and only one bed was provided with the excuse "this is a romantic hotel, we do not have enough rooms with two beds". after arguing with their management for hours, they were able to provide another bed into the room. Rooms are not very clean, and housekeeping does not do well, however room service was much better! They would not restock enough towels and other bathroom essentials.
Quality of the food was okay. Good variety of restaurants, we liked their a la carte services for dinners.
Beach... hotels beach is very rocky! During covid times this resort has access to their neighbor resort, so that other beach was nice. Plus golf cars take you everywhere, so you dont have to worry about walking a lot.
A big minus, constction noises wew a big problem. we woke up to drills every morning around 8 am, this is unacceptable.
Having a personal concierge was nice.
If you buy an excursion with the travel agent, make sure they include taxes and fees, because then you will have to pay a lot extra.
Infiniti pools are cool, but were so cold and freezing all the time. They need to figure out a way to warm those up.
Elevators...OMG, it is something out of this world. To go downstairs you have to press up (hahah) and if you live on the 4th floor you had to go on the sixth. Get ready to be confused and lost for the first day or two :)
Spa was okay, nothing extra luxury like it would be in a 5 stars hotel.
In conclusion, this property does not qualify for 5 stars... maybe just 4.

Room tip: All rooms come with the infiniti pool and garden/ocean view.
Date of stay: January 2021
    • Value
    • Location
    • Service
Thank irinakavetskayar2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2021

The hotel grounds are wonderful. The rooms are elegant. The evening dining is pretty good too. I loved the front desk staff, concierge, room service, and Lomas Travels. Use them! They will ensure your safety and take care of you!

Room tip: Any rooms at this resort is good
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank B1148LBsusanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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