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All reviews the concierge lounge raleigh marriott crabtree valley directly across the street platinum member hotel restaurant soccer tournament business meeting front desk staff excellent customer service fitness center carrie renovation mall lobby braised properties
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42 - 47 of 751 reviews
Reviewed 6 May 2022

First of all the staff were great. Mike,Carrie, Jennifer, Regan and Andrew made my work night (DJ) fabulous. The hotel was over sold and I got a hospitality suite with a fold out sofa. Ask for and extra matters, Told they had none.Really? As a gold member with Bonvoy, I expected more. Parking lot needs more lighting. Food was good but bar order was not correct and buffet breakfast not very hot.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank EDDY-H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunny Finnell, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 6 May 2022

Dear EDDY-H,

Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serves as encouragement towards achieving our goal of providing the best accommodations and service in Raleigh. Your feedback is welcomed and appreciated as we work towards being your hotel of choice in the area.

Best,
Shea Cline
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2022 via mobile

It was an outstanding trip. The front desk attendants were very helpful . Also Carrie in the concierge lounge was superb . The reason boy suggestions I have is that the club have more options in the afternoon. There were no hot items to select from. Also, the room I stayed in needs to be painted . Overall I will give the hotel 5 star in customer service and a 4 in the hotel rooms.

Date of stay: May 2022
Trip type: Travelled with family
Thank beverlywG6806ZM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunny Finnell, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 5 May 2022

Dear beverlywG6806ZM,

It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your overall experience and offer some suggestions for improvement. We appreciate your feedback and hope to welcome you back to our Marriott soon.

Best,
Shea Cline
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2022 via mobile

Hello,
Tonight I ate at the Braise restaurant at the Marriott in Raleigh. Annemarie the supervisor was there to advise me on the best dish and it was wonderful. Justin the bartender was impeccable!
Highly recommend the place. Great atmosphere and the Mahi Mahi was succulent.

Date of stay: May 2022
Trip type: Travelled on business
Thank AntoineBardy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunny Finnell, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 5 May 2022

Dear AntoineBardy,

On behalf of the staff at Braise, thank you so much for your business and your positive review. We never get tired of hearing that guests enjoy our service and delicious cuisine. We appreciate your comments and hope to serve you again.

Best,
Shea Cline
General Manager

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Reviewed 26 April 2022 via mobile

Amazing service Carrie provided! Her Attention to details , she went out of
Her way to accommodate me
With a gluten problem . Very helpful in the manner she assists guest. I look forward in coming back and staying at this hotel, especially when traveling for work .

Date of stay: April 2022
Trip type: Travelled on business
Thank angeli99_99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 28 April 2022

Dear angeli99_99,

We are thrilled to hear that Carrie provided you with superior service during your great stay. Your kind review is appreciated and serves as encouragement to our entire team who works hard to deliver remarkable service. Thank you for selecting our Marriott and for taking the time to share your experience. We look forward to your return.

Best,
Shea Cline
General Manager

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Reviewed 25 April 2022 via mobile

Went to the Raleigh Marriott Crabtree in NC. We enjoyed our stay. Boone was at the front desk. He was awesome. I had to several reservations he was so helpful with this process. I would come back for sure.

Date of stay: April 2022
Trip type: Travelled with friends
Thank monim771
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this reviewResponded 25 April 2022

Dear monim771,

We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.

Best,
Shea Cline
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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