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Traveller rating
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All reviews front desk brier creek great hotel airport shuttle fire pit great stay full kitchen toilet paper free shuttle indoor pool great customer service enjoyed my stay clean hotel free breakfast would definitely stay here again staff was friendly waffles
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Reviewed 6 August 2022

Ali was welcoming and upgraded our room, which was a great indication of the exceptional customer service exhibited by other staff members. The suite was clean and roomy! Also, check out Tiffany at the bar who was also very nice!

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank michellem102022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Diab Bannout, General Manager at Hyatt House Raleigh/RDU/Brier Creek, responded to this reviewResponded 8 August 2022

Hello michellem102022,

Thank you for your kind words and feedback.
Ali takes pride of what he does and goes above and beyond for customer satisfaction.
I am happy to know that, you find your room to be clean and roomy.

We are looking forward seeing you in the near future.
Thank you again for your feedback and for staying with us.

Best regards,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022 via mobile

The hotel is absolutely lovely! It was super clean, quiet, and spacious! And to top off the amazing atmosphere, we were fortunate to catch Tiffany Ann bartending at the hotel bar that evening. She was super personable and her drinks were outstanding! She also took the time to re-create my mother's favorite cocktail that wasn't on the menu! Tiffany Ann, you were awesome! And Hyatt House in Briar Creek, we will most definitely be visiting again! Thank you for such a lovely stay!

Date of stay: July 2022
Trip type: Travelled with family
Thank Jessicab025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Diab Bannout, General Manager at Hyatt House Raleigh/RDU/Brier Creek, responded to this reviewResponded 26 July 2022

Hello Jessicab025,

I really appreciate your feedback and the kind words.
Tiffany is an asset to the hotel and she is an amazing employee. Your complimentary will be shard with Tiffany for a job well done!!!
I am very happy to hear that, she was able to re-create your mother's favorite cocktail.
Thank you for staying with us and thank you for your business.

See you soon!!

Regards,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022 via mobile

We had an excellent experience at the bar! The bartender Tiffany Ann was amazing! We explained we were traveling across the country from California and staying in Hyatts along the way!!! We told her we stayed at the Hyatt Place Knoxville Downtown last night and had a cocktail they called “pinky up”…she as kind enough to replicate the drink and it was delicious!!! Going over and beyond! Thank you, Tiffany Ann! Hope to see you on our next visit to Hyatt House Brier Creek!!!

Date of stay: July 2022
Trip type: Travelled with family
Thank jackiebC7002ZC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Diab Bannout, General Manager at Hyatt House Raleigh/RDU/Brier Creek, responded to this reviewResponded 26 July 2022

Good jackiebC7002ZC,

We appreciate your feedback and your compliment.
Tiffany is fantastic!! She cares about her guests and the hotel. Very rare gem to have.
I will share your feedback with Tiffany for her extraordinary work.
Once gain, thank you for your feedback and compliments.
We hope to see you soon in the near future.

Regards,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2022 via mobile

We had traveled for 24 hours and made it to the hotel after midnight. Jhajidah was the lady at the front desk and she was so lovely. We were all tired and grumpy and she was so kind and welcoming. The bed was comfy. Good hot shower. Nice breakfast in the morning. And Jhajidah was still at the desk to greet us when we came down. We appreciated a friendly, clean, welcoming and convenient place to crash near the airport. Thank you!

Date of stay: July 2022
Trip type: Travelled with family
Thank 42sallys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Diab Bannout, General Manager at Hyatt House Raleigh/RDU/Brier Creek, responded to this reviewResponded 25 July 2022

Good morning 42sallys,
I am very pleased to know that, Khadijah was welcoming and kind. She is mazing and luck to have her.
Our beds are very comfortable. We hear lots of compliments from our guests regarding the beds.
We are also pleased to know that, you enjoyed your breakfast and the convenience of the hotel
Thank you for staying with us and thank you for your business.

See you soon!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2022 via mobile

Tiffany was so attentive and polite. She made sure we had what we needed throughout our stay. She smiled and laughed as if she was sort of our party. She was quick with the ordering of our food and drinks.

Date of stay: July 2022
Trip type: Travelled on business
Thank Trek443539
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Diab Bannout, General Manager at Hyatt House Raleigh/RDU/Brier Creek, responded to this reviewResponded 22 July 2022

Dear Donnell Burke,

Thank you so much for taking the time and fill out a survey.
Tiffany is an asset to the hotel and she will be recognized and rewarded for her great customer service.
Once again, thank you for your feedback and for staying at the Hyatt House Brier Creek.

Regards,

Diab Bannout

General Manager

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