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All reviews north hills valet parking the club lounge valet service hotel lobby fitness center the room was nice target highway elevator starbucks college
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4 - 9 of 645 reviews
Reviewed 15 July 2022

Steve was the valet agent who assisted me today. He is incredibly kind and helpful. Steve’s assistance made my entire experience today run smoother. I highly recommend trying the valet service! Stellar customer service! Thank you!

Date of stay: July 2022
Trip type: Travelled on business
Thank amy_lee_free
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 16 July 2022

Dear amy_lee_free,

First and foremost, thank you for your kind comments regarding Steve and the exceptional job she does for our guests. I am thrilled to hear that her customer service helped make your stay memorable and that you recommend our hotel because of it. The best compliment to a hotel is a return stay so we hope to see you again soon.

Sincerely,
Melissa Chunn
General Manager

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Reviewed 14 July 2022

We just spent 4 nights here. The room was comfortable, great location, staff was extremely friendly and helpful, especially the restaurant breakfast staff. Self parking is an option and convenient. Walking distance to restaurants, shops and Target. A negative is the fitness center is outside of the hotel at a gym very close by.

Tip: Instead of club lounge, you get a voucher for 2 for breakfast at hotel.

Room tip: The double queen with sleeper sofa rooms all face the highway/construction side of the building.
Date of stay: July 2022
    • Value
    • Location
    • Service
Thank hey_scott_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 14 July 2022

Dear hey_scott_9,

Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient, and accommodations comfortable. We appreciate your review and recommendation and look forward to your return.

Best,
Melissa Chunn
General Manager

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Reviewed 12 June 2022 via mobile

My daughter and I choose this location due to easy access to the MCAT testing site. The staff was very helpful and prompt. The bed and room atmosphere provided the comfort and relaxation needed for a great night rest.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank kimberlybH2002LY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 12 June 2022

Dear kimberlybH2002LY,

We are thrilled to have met your expectations and can't thank you enough for staying with us. I'm so glad you enjoyed our convenient location and friendly staff. The compliments on your review are always welcome, but the best compliment would be a return stay. We hope to see you again!

Best,
Melissa Chunn
General Manager

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Reviewed 8 May 2022 via mobile

During our post Covid labor challenged world it’s important to recognize employees who are in high contribution. Shout out to Kordasia Rogers on valet service who is such a delight, Lois in the bar working the whole scene by herself and providing excellent mixology, and the cafe team for breakfast in full hustle mode serving up some really good food! Everyone deserves a big raise!!

Date of stay: May 2022
Trip type: Travelled with family
1  Thank Virginia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Managerl, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 10 May 2022

Dear Virginia G,

Thank you for being a valued customer and for sharing this wonderful review. Kordasia and Lois do a great job for our guests and I appreciate you recognizing her service here on Tripadvisor. Hosting you was the pleasure of the entire staff and we look forward to your next visit.

Best,
Melissa Chunn
General Manager

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Reviewed 1 May 2022 via mobile

The valet parking was sensational, and they were very helpful with everything. They were also prompt and they were very knowledgeable of the area and gave good tips on how to do so many things. The staff in the day time as well as the staff at night

Date of stay: April 2022
Trip type: Travelled with family
Thank daxn2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Concord Hospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 3 May 2022

Dear daxn2022,

Thank you for your review of our hotel and the wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon.

Best,
Melissa Chunn
General Manager

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