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Reviewed 14 October 2018

Stayed for 1 night recently when I was in the area for business. The stay was good as always. Friendly service; all amenities present; well maintained rooms. So all together a solid hotel if you are in the area either for business or holiday. Keep up the good work!

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AvdV80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2018

When I go to a hotel, I ask for feedback/suggestions on good restaurants, places to go, things to do, directions, etc. We asked three different front desk people on three occasions for their suggestions. Their answer - I'm new and/or I don't live around here. I think Managers ought to add to their people's training, even if only on paper, answers to customers questions such as restaurants, things to do, etc. They handed us a paper of local restaurants but that doesn't quite do it - nothing personal about that information. It was so nice in Galveston and Marco Island Holiday Inns when people that work there can give you local information, places, etc. They know their area. We asked where to get a sandwich and the guy was sending us across the highway and into a shopping center when there was a fast food restaurant about 500 feet on the same road as the hotel. I asked why - he didn't think we would like that food. I said 'fast food sandwich'. Nothing special about this Holiday Inn.
The breakfast was so so - no pancake mix two days out of 5. About the same type of preformed egg each morning. Bed seemed a little too firm/hard. Room was a good size and had the fridge, etc which was good. Easy and well lit parking. Two nights they have a 'freebie' food but it was the same food both nights. Cookies were good and a USA Today was always available. This Holiday Inn is situated in the middle of all the Nascar shops, museums, etc so that is why we picked it.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank BarbP3679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Comfort Suites Near Birkdale Village- Huntersville, responded to this reviewResponded 22 October 2018

Hi Barb P,

My name is Anthony and I thank you for your recent stay with us and reviewing our property. I'm pleased to serve you as our valued guest. I'm so sorry for the issues you had with the level of service you received and the breakfast items we serve. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

clean & spacious rooms. friendly staff & average breakfast buffet.

what i liked was the calmness.

many restaurants around.

I requested for a late check out as I had an evening flight & the staff allowed me. Really appreciate.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank 532mithilad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hiexbirkdale, Director of Sales at Comfort Suites Near Birkdale Village- Huntersville, responded to this reviewResponded 8 October 2018

We're very happy you chose to stay with us and glad we could accommodate your request for a late check out. We appreciate your taking time to write a review and thank you for your kind comments and your valuable business. Please visit with us again whenever your travels bring you to our area again. We'd love to welcome you back!
Debra

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Reviewed 5 October 2018 via mobile

My son and I stayed here over Saturday night while in a local baseball tournament. We were greeted with a huge smile and a hello, very friendly and helpful staff. The room was very large and we love the couch in the room. The breakfast gave us everything that we needed for a great start to the day and offer something for everyone. This is a great Location as it is close to several restaurants, shops in grocery stores. We definitely will stay here again if we are in the area.

Date of stay: October 2018
Trip type: Travelled with family
Thank uncpig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2018

We enjoyed our stay. The property, lobby, and our room were all clean and safe. The staff were professional and nice. The hotel is in a safe location. It is right off the highway and there are a lot of stores and restaurants in the immediate area.

NOTE - the hotel only has king size beds - that is 100%in all rooms - there is a pull out sofa - my teen age son liked the pull out... this is excellent for some travelers but maybe not large enough for a large family on vacation...

The hotel was quite - no noise from the shopping area or highway.

We were up for an event at Davidson College. This property was very close to campus - it is also easy to get to Charlotte.

The room is modern - with brant new TV's and nice showers.

We would stay again.

Room tip: topl floor
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank JeffBreedlove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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