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47 - 52 of 352 reviews
Reviewed 28 October 2018 via mobile

No heat in our room the first night we stayed. Lady at front desk admitted that they knew it was messed up. They would not offer anything to compensate for the room being 70 degrees over night. They had people in the same room the next night after I changed rooms. I'm sure management will say this is not up to their standards but will not put their money where their mouth is.The website shows beautiful pictures of this hotel but it is nowhere near as nice. Caulk work is crappy. Drywall looks rough. This is really a shame. They are basically scamming customers. The first night I arrived after midnight and my son was asleep when I realized the heat was out. There was no other vacancy so I was pretty much stuck and had to rough it out .

Date of stay: October 2018
Trip type: Travelled with family
Thank JRTRex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this reviewResponded 29 October 2018

We are sorry that you didn't enjoy your stay. However, we have no issues with our heat provided our guests know how to work a thermostat. We had no complaints from the following guests in that room as they were aware of how to operate a thermostat.

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Reviewed 30 September 2018 via mobile

Room was nice. Needs updates but was acceptable. Rooms that face the highway can be a bit noisy. We were ok with it but if you are a light sleeper, request a room on the opposite side. Breakfast was good. Great staff, extremely friendly and helpful.

Date of stay: September 2018
Trip type: Travelled with family
Thank johnreel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this reviewResponded 18 October 2018

Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay, and we are planning updates to our rooms in the near future. Thanks again.

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Reviewed 17 September 2018

except for the ball game score it was perfect.! not too many places to eat late at night but that was hardly the fault of the hotel. we stay almost exclusively at choice hotels and this was a good place

Room tip: great room and accommodations in general were wonderful
Date of stay: September 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank carriekirkman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this reviewResponded 17 September 2018

We're sorry the ball game score was not what you were hoping for. But, we are happy you enjoyed your stay with us. We hope we get a chance to serve you again.

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Reviewed 3 September 2018

We had room 102 which was large and comfortable, and bathroom was good sized, too. The hotel is clean, beds very comfortable and the service was great. Breakfast was usual hotel breakfast. Everything was replenished quickly.

Date of stay: August 2018
Thank Two2FortheRoad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this reviewResponded 3 September 2018

Thank you for the very complete review of our hotel. We are glad we could meet your expectations and hope you had a wonderful stay with us. We hope we get to see you again.

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Reviewed 28 July 2018

This is one of our go to stops as we travel through the Charlotte area. Great hotel, friendly staff, and excellent breakfast. One of our favorites!!
Rooms are always in top notch shape and the grounds are immaculate as well. Easy access to I-77.

Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank TVCYouthGuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this reviewResponded 3 August 2018

We are so glad you stayed with us again, and thank you for the glowing review. We work hard to provide all of our guests with an "immaculate" facility, and we are so thankful that you noticed. We look forward to seeing you again.

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