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Reviewed 8 June 2021

Run down and over priced. The curtains were old and stained. The door to the room reminded me of a road side dive motel. Definitely wasn’t worth 240 a night. The restaurant manager talked down to me. I assume because I’m white and he’s black.

Date of stay: June 2021
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank chrisbudinger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feliks Schwartz, General Manager at Hilton Charlotte University Place, responded to this reviewResponded 9 June 2021

Dear Mr. Chrisbudinger1, thank you for your recent stay and feedback regarding your experience. We have received your feedback and responded via other channels and we continue to apologize for your perception of your experience at our bar and this was very disturbing to hear. I assure you we take your comments seriously and will follow up accordingly. Please accept our apologies for the your most recent experience. In the future if you have any issues please bring them to our attention so we would have the opportunity to correct them for you. Thank you again for giving us the opportunity to serve you and we hope to have another opportunity in the near future.

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Reviewed 23 May 2021

Very noisy and loud air system didn’t get any sleep at all I tried calling the front desk and no answer the phone would make a funny noise and the. Hang up on me, when I asked for manager when checking out they said he was unavailable

Date of stay: May 2021
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank lindatoro365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feliks Schwartz, General Manager at Hilton Charlotte University Place, responded to this reviewResponded 24 May 2021

Dear Londatoro365, thank you for your recent stay and feedback regarding your experience. I assure you we take your comments very seriously and I apologize for the lack of rest during your stay as a result of the air conditioning system. I assure you this is not a typical experience and I truly hope you will give us another opportunity to serve you. I welcome you to contact me directly on your return to the area so I can personally ensure you have a great return experience with us. Regards, Feliks Schwartz - General Manager

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Reviewed 23 May 2021

If your looking for a hotel with a perfect view and perfect service. This hotel is it!! Our room was support clean and the hotel was extremely close to the boardwalk. The Starbucks downstairs made it convenient for me since I am a regular!!

Date of stay: May 2021
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank stoneysofly27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feliks Schwartz, General Manager at Hilton Charlotte University Place, responded to this reviewResponded 24 May 2021

Dear Stoneysofly27, thank you for your recent stay and great review and comments. We certainly appreciate your business and support and look forward to welcoming you back again soon. Regards, Feliks Schwartz - General Manager

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Reviewed 16 May 2021

My service dog and I originally booked for 3 nights in May. Well life happened, as I pulled into the parking lot at work, my batter light went on and my dash of warning started lighting up. Yes, you know what that means alternator (Wednesday). I couldn't get it towed to the dealer until 8:30pm. I was supposed to check out on Thursday. So, they arranged for me to ensure I still had my room and extended my stay until Friday!
On Tuesday they also tried to help me find gas, they did a great job! Though because of the car trouble, I had to wait until Friday to fill up, but so wonderful.
My room was nice and clean. Had a beautiful view of the water way boardwalk. And it is close to everything so you can walk to restaurants and stores if you needed stuff.
The only sad part is if you need something after 9pm...I was starting to go into ketodosis and needed OJ, their shop is closed. Though, they were great knowing my medical, with gas shortage and the like, they did grab me some juice so I didn't end up in the hospital. Also the restaurant is still shut down. Which made breakfast kind of sucky....a granola bar, an Orange and Apple. I know they aren't set up like Hampton Inn's that give you at least yogurt, juice, a bagel and granola bar.
But two thumbs up to all the staff! Mostly the night auditors and the early morning staff.

Date of stay: May 2021
  • Trip type: Travelled on business
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    • Cleanliness
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1  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feliks Schwartz, General Manager at Hilton Charlotte University Place, responded to this reviewResponded 18 May 2021

Dear Debbie B, thank you for your recent stay and positive feedback. I am very happy to hear that my team jumped into action to assist you as much as possible during your stay with us...our team members are what certainly sets us apart. We look forward to welcoming you back again soon. Regards, Feliks Schwartz-General Manager

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Reviewed 13 May 2021

Great stay clean rooms. Great staff. Have stayed three times there. Always a wonderful experience. Will be back anytime I have to be in Charlotte North Carolina. Looking forward to coming back and staying

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank jadeagle2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feliks Schwartz, General Manager at Hilton Charlotte University Place, responded to this reviewResponded 13 May 2021

Dear Jadeagle2002, thank you for your recent stay and generous comments. I am thrilled to hear about your multiple great experiences with us and we certainly appreciate your loyalty and business. We look forward to welcoming you back again soon. Regards, Feliks Schwartz - General Manager

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