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All reviews nys thruway free breakfast yogurt pool and hot tub the breakfast area comfortable room nice place to stay staying at this hotel easy access front desk clerk clean hotel stay there again convenient location new york coxsackie bestwestern hudson
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Reviewed 23 August 2018

Our reservation made through TA third party, Destinations (we didn't know, don't judge), did not go through. This hotel is in high demand, yet the Front desk Clerk, Gail, gave us a room, and then spent several hours trying to fix the screw up. She was tenacious, and got the proper resolution. Can't say enough good about her exceptional customer service! Our other interaction with staff was with the "breakfast lady". Failed to get her name, but she put out a top level breakfast, and stayed in the area the entire time to make sure everyone stayed fully satisfied. The customer service at this hotel rates as the highest! The room was clean, a/c not noisy, standard supplies. Did we say the customer service was exceptional? Price was fair, location quiet. We've already made a reservation for the next time we're going out that way. We will always stay here, and suggest you do to.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank davidcherylb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 September 2018

Davidcherylb
Thank you for the great rating and review. Making reservations on line can be confusing for us all with the many sites that are out there. I am happy Gail was able to help in this situation. This one was new to us also! Thank you for your patience with us trying to figure it out. We are happy it turned out positive!

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Reviewed 13 August 2018

We stayed here for several days for a funeral. The hotel staff was very accommodating about our 1st floor request. Family members occupied six rooms. The room was comfortable and quiet. Barbara who ran the breakfast area was so helpful. She would push tables together so we could all eat together. She would clear things away and make sure everyone had what they needed. She was just so nice and pleasant. The night desk clerk was also super nice. He let us use the breakfast area for a pizza dinner. That was the only way we could have all eaten together. The staff made a difficult time so much easier.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank charlesc285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 September 2018

Charlesc285
We appreciate you taking time to respond to a survey in regard to our hotel! We thank you for your recommendation and were happy to help in any way we could.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

Hotel Clerk Harold was wonderful. He was knowledgeable with all questions of area and places
Gave honest opinion on restaurants. Clean rooms, with everything in working order.
The stay was pleasant in every way.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 September 2018

DB
Thank you for the five star rating. We appreciate you mentioning our clerk and property. We hope you will be able to return when in this area again.

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Reviewed 7 August 2018

Clean comfortable extended stay room on first floor. Good and plentiful breakfast. Very very helpful staff (Michelle at front desk.) Well located just south of Exit 21B of the New York State Thruway. DON'T depend upon GPS to find hotel. Address does not enter.
Note: no elevator for second floor rooms if handicapped.

Room Tip: Rooms away fron NYS Thruway are very quiet.
  • Stayed: July 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank SherryK247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 August 2018

Sherry
Thank you for the great rating and review. We appreciate your patronage and hope you will be able to return and visit again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

If your a Crown Member - don't expect anything from this management.
NO EVEN A BOTTLE OF WATER !

Honestly - this motel doesn't get it - lodging is a tough, competitive business - return business is its life line. but NOT here - being next to the Interstate - they simply don't care about you or me.

Support a motel that does - Best Western Albany Airport - worth the extra drive.

Room Tip: go somewhere else - Holiday Inn Express less then 2 miles and closer to Interstate
  • Stayed: July 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank thomasedwinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 August 2018

Thomasedwinn thank you for your review. Unfortunately, I am unable to find you in our guest history. But there does seem to be some confusion in regard to Best Western Reward members. As a member you do get the choice of 500 points or two bottles of water and snacks. I am sorry if there was any misunderstanding.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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