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All reviewsnys thruwayfree breakfastyogurtpool and hot tubthe breakfast areacomfortable roomnice place to staystaying at this hoteleasy accessfront desk clerkclean hotelstay there againconvenient locationnew yorkcoxsackiebestwesternhudson
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Reviewed 24 October 2017

We showed up, thought we had a reservation, though we didn't have a confirmation number, and were saddened to learn we booked a room for the wrong night! They were almost completely booked, except for one King Jacuzzi Suite. The front desk gentleman was able to work with us and our error and we got our room. The room was very large, clean and so comfortable. We definitely used the Jacuzzi the next morning. The water was a little rusty colored, so we drained the tub and let it run again. It was small but so nice to have. The hot breakfast service was superb - sausage AND bacon! The woman working the breakfast area was so nice and cheerful, greeting all of the guests and getting to know them.
Overall, we thoroughly enjoyed our room as well as the staff's service.

Room Tip: No elevator to 2nd floor, amenities include indoor pool and fitness room
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Meghan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 25 October 2017

Meghan thank you for writing your review and for the great rating you gave us. We appreciate your taking time to share your experience! We are happy to help accommodate our guests whenever it is possible. Thank you again and hope you will be able to visit again.

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Reviewed 15 October 2017

Uncomfortable night sleep(Bed and pillows too hard). Internet kept turning off. Room deco was nice. Staff have minimum at check in. Breakfast had good coffee but the rest of the food looked over or under cooked. Went elsewhere to eat.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jessica b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 17 October 2017

Jessica
Thank you for your rating and review. We appreciate your time in reviewing our hotel.
I am sorry you found the mattress too hard for your taste. We appreciate your patronage and hope you will return in the near future.

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Reviewed 4 October 2017 via mobile

We stayed for 4 days, 3 nights. For a motel just off the thru-way, everything was fine. The room was clean, the bed was comfortable, and the staff were friendly, responsive and accommodating. If my travels bring me back to the area, I would stay there again.

Stayed: October 2017, travelled with friends
Thank rich84108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verydissatified, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 6 October 2017

Thank you Rich for the great review! We hope to see you again the next time you are in the area; perhaps we will be able to improve that rating and get a "5 "! Thank you again!!

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Reviewed 1 October 2017 via mobile

I have stayed in this hotel a number of times over the past five years. It's in a great location for the Catskills and offers clean and comfortable rooms. They have a pool and spa, which I have never used but looks good. They also offer free breakfast, which is basic but really good.
Only had one issue with the air con which was not keeping the room cool which meant I couldn't sleep. I should have complained that night but waited till the morning. To their credit they sorted the problem very quickly.
I go the region most years but am finding the $145 a night tariff very steep. I do stay other places to keep the cost of my trip down which is a shame as I like the hotel and it's helpful and friendly staff.

Stayed: September 2017, travelled solo
Thank ukpunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verydissatified, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 2 October 2017

Dear Ukpunk
Thank you for taking the time to review our hotel. We appreciate your patronage and do hope you will return when in the area.

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Reviewed 27 September 2017

I had a Outstanding stay at the Best Western at New Baltimore Inn, West Coxsackie, NY The staff was Friendly and very helpful. The room was very spacious and with the Jacuzzi was great and the value was worth it.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A5786EMraymondc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 10 October 2017

Dear A5786EMraymondc
I would like to thank you for the great review. We are happy you enjoyed the suite with the Jacuzzi and hope you will be able to return to enjoy it again! We appreciate the fine rating you gave us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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