This hotel charged me $150 extra without informing me. I found it out only when I looked at my credit card monthly statement. I thought it was a duplicated room charge. I called the hotel, the front desk told me it was not room charge. It was for something broken in the room. I asked for explanation and I was told only the manager knows and the manager was not available. So I was asked to leave my phone number so the manager would call me back. I waited for a month and didn't hear anything. So I called again. The same gentleman at the front desk answered my phone. He said the manager was busy and couldn't talk to me. He promised this time the manager would call me back. The manager didn't call me back either. But a couple days later I received an email with a photo of broken closet door. There was no single word. I am a seasoned traveler. I always inspect my room at check in and check out for anything broken, anything dirty, and to make sure not to leave anything behind. I know I didn't break the closet door. So I called Bestwestern customer service to contest the charge. A corporate customer rep called back the second day saying that a hotel employee cleaning the room found that the closet door was broken so it must be me who damaged the door. The question is, why didn't hotel contact me on the same day about the damage? Why did the hotel impose the charge days later without the basic courtesy of informing me? I have been traveling for over 30 years and stayed in countless hotels. Such a bizarre incident never happened to me before. I will never stay at this hotel again.
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- Also Known As:
- Best Western New Baltimore Hotel West Coxsackie
- Best Western West Coxsackie
- West Coxsackie Best Western