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robbersdog
Kent, United Kingdom

Great room but awful food

3.0 of 5 bubblesReviewed 16 Nov 2019
We had an annexe room which was not a problem as it was spacious and modern with a lovely wet room , no complaints at all . The dinner in the hotel restaurant was one of the worst meals I have ever had in France , the lemon chicken was a disgrace really as it consisted of mainly chicken skin and bones ! The vegetables were overcooked and lukewarm . The starters and the desserts were ok and the bottle of wine was the best bit of our meal . I would stay at the hotel again but I wouldn’t eat there unless they change the chef.
Date of stay: November 2019
Room Tip: Our annexe room was large , modern and quiet
Trip type: Travelled on business
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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1 - 6 of 228 reviews
Reviewed 3 October 2019 via mobile

Great staff, they were very nice and helpful, easy check in but uncomfortable bed- Restaurant was outstanding, very busy but so worth the wait. Food was unexpectedly great, scallops and duck and wine was very reasonable

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank chrispR6399BO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2018

This is a hotel restaurant. In a 2 star hotel. And like many hotel restaurants, it is very brightly lit. Hardly romantic. The clientele, at least in October, seems to be a mix of hotel guests and tourists staying elsewhere. We got into a conversation with a Danish hairdresser and his Danish hairdresser wife who were delighted to practice their English. But the menu is extensive, the service is very friendly, and the food ends up being way above your expectations when you first walk in. And the portions are quite large. The service was friendly and quite excellent.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PrinceConsort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2018 via mobile

I used to be a regular customer of Les Minotiers however after my last visit I shall not return. I used to particularly enjoy their most extravagant menu Le Terroir at €37, which includes their famous foie gras fait Maison and comes paired with matched wines for an additional cost.

The overriding problem today was the appalling lack of service. After waiting 15 minutes to even recieve the menu we ordered a bottle of wine and a selection of dishes. The rose wine was NOT chilled when it arrived halfway through my starter and so I had to add ice cubes.

I had the foie gras, which remains good albeit expensive compared to a similar quality at St Maurice. However, things went rapidly downhill after this. Madame's 22 Euro lamb pie consisted of a massive flavourless pastry top, 3 large potatoes and a limited amount of grisly fatty poor quality lamb. An absolute outrage and the majority was untouched. The plates sat uncollected for at least 45 minutes and we resorted to feeding the pastry to the sparrows. The manager didn't seem to care that it was not enjoyed even when I emphasized that the dish was a major disappointment. My magret de canard was adaquete but wasn't special like before. The cheese platter was roughly cut and not served at a cold enough temperature to enjoy. Dessert of chocolate fondant was good but my coffee was not. Extremely poor service meant lunch took almost three hours - we were not asked if we enjoyed the meal not were we thanked for paying the overly expensive 78 euro bill.

At the same time a neighbouring table had food spilled over a customer and wasn't offered a drink even it seemed.

Bad bad service and desperately needs to improve. I miss the old days!!!!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank thatwhit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2017

My wife and I led a group of 32 walkers in this area of France in April 2017. We visited this hotel in November 2016 in preparation for the trip, and shortly afterwards we booked rooms for the 32. However, when we reverted to them later, the hotel informed us that our “booking” was merely an enquiry, and, while initially stating that they were full for both nights that we had booked, they changed this to saying that they could take our whole group on the first night, but that a certain number of us would be farmed out to another hotel on the second night. The standards of the other hotel (Hotel Commerce) were considerably worse than this one, based on our group’s experience.
In all my dealings with hotel Minotiers, re the group, the initial reaction from the hotel staff was NO to any requests, however reasonable. They insisted that I pay for all the group’s hotel bill. When I asked in advance of our arrival, for the room numbers for the group, to aid checking in, I was told that this was not possible, and in any case, if checking in was too efficient, that the group would be delayed at the lifts! A few weeks prior to the break, I sent the hotel my calculation of the bill due, broken down between all the rooms, less the deposit of €1,000 already paid, but the hotel never confirmed the amount.
The rooms were fine. People were very happy with the rooms in the annexe. The food was very basic. Breakfast was poor, and when I went to pay for the group, the bill presented to me did not have deducted from the total, the deposit of €1,000, which I had made months earlier. Just as well that I was awake that morning!

Room tip: Choose a room in the annexe, across the road.
Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank cantobre60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2017 via mobile

A lovely restaurant with good service and good decorations. It was a Saturday night and there was a group of at least 20, which may have distracted from our food which was just good. Entrée had a variety of boiled vegetables with no taste. Guinea fowl was good

Date of stay: February 2017
Trip type: Travelled with family
1  Thank Sukey51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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