I chose this hotel in March after considering all the information on this and other hotels . I chose this one as there were several different restaurants and bars and also because it had snacks available as well as the buffet restaurant . I like to vary it and not eat in the same place all the time . We often just like a snack at lunch time . I visited here with my husband in November .
We were shown to our room which was good large with a decent view and a decent enough bathroom . I expect to tip but didn’t like the fact that the staff wasn’t going to leave until he got one . Our cases ,just little hand luggage cases , were brought up by another guy who again wanted and asked for a tip . It was late at night when we arrived and hadn’t yet had chance to get ant currency changed.
We hadn’t been left the two bottles of water that was advertised and as we were desperate for a drink after our long journey I went to reception to ask. After being asked ten times if I was sure we hadn’t been left any he finally agreed to provide them. I felt as if I was doing something wrong . Our room cleaner was very good and polite .
The air on was stuck on 26* and it was hot .
But despite reporting it numerous times nothing got done about it .
I tried to book the Italian restaurant ,for our allowed one visit , the next morning for in four dAys time but told it was full. I complained at reception saying it was the first opportunity for us to book and it was one of the reasons I’d chosen the hotel . The manager was called and after phone calls and lots of discussion they said I could go back to the Italian and book . Even after all this the Italian manager was very rude and said it didn’t matter what reception had said I couldn’t book .
We did manage to book the grill night restaurant which was nice.
The only place to eat apart from one night was the buffet restaurant . The food was ok most of the time but was a bit repetitive and if you didn’t get in there as soon as it opened nothing got topped up so if you wanted to eat later in the opening times there was nothing left hardly . The restaurant staff were very nice .
There were no snacks at the beach bar at all in fact the only snack was pancakes for one hour every day. The all inclusive drinks were ok , from the beach and pool bars in the day and just the lobby bar at night.
The lobby bar staff were quite rude and often had arguments in front of guests .
The hotel did have some nice areas, but non of them , such as the advertised Bedouin tent , beach tent, pergola bar , romantic tent tennis courts etc were open . I understand it is a quiet time but nowhere was it said when I booked it said this was seasonal.
The pool area is nice as is the pool. The seawater garden lagoon would be nice but it was dirty and green.
The beach is nice , quite small if there a lot of guests but clean . The beach staff and beach bar staff and towel staff were great very friendly and helpful.
We tried to change money at reception but he could only change us £20 so useless.
The luggage man did approach us for his tip more than once during our weeks stay , I found this quite intimidating . We do tip usually at the end of our holiday I don’t need pestering during my stay .
The general areas of the hotel were well enough kept but all needed just a bit of updating.
A massive problem for us was the amount of smokers even whilst we were eating . The no smoking bit is inside a small area so if you wanted to sit outside , either in the restaurant or bar you got totally smoked out.
We were the only two English in the hotel so the entertainment did not cater for us at all . it was all in German so we couldn’t understand any of it . It was very poor except for the Egyptian night .it wasn’t possible to go outside the hotel without a long taxi ride as is was totally isolated . We didn’t expect the hotel to be five star but we did expect it to be as described with everything open . It is more like 2* . We wouldn’t go again .
There are much nicer hotels in Egypt . The hotel need to improve massively and put more effort in if they want you to be their guest .