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LISATEACHER
Gloucester, United Kingdom

Staff are five star 🌟

5.0 of 5 bubblesReviewed 12 Mar 2019via mobile
My friend , Amber and I had a absolutely lovely two weeks at this hotel recently.
The staff are very friendly and helpful - ensuring fresh , vegetarian food was available and fish at the grill night at The Pizzeria.
The Pizzeria is also great at lunchtime - pizzas made to order and a salad bar and plenty else to choose from.
Special thanks go to the Manager there, Mr. William who we met on our first day there and really looked after us well. The chef who does the pizzas also is the chef for the grill night there and the Fish restaurant ( on a stationary boat overlooking the sea ) and the Italian.
Sameh ( Italian restaurant manager )was brill as well and the general restaurant manager.
Mohammed/ Honda from Animation team very sweet and also the receptionists - very, very helpful and lovely.
Thank you all 😊
Date of stay: February 2019
Trip type: Travelled with friends
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10 - 15 of 836 reviews
Reviewed 13 February 2019 via mobile

Hi, we returned from the Dreams beach hotel two weeks ago and I can definitely confirm it's not a 5star hotel and all sellers should revise data on their website... However, we did not expect miracles as the price was very friendly)))... The hotel needs serious refreshments, rooms, spa, equipment are outdated... And it's shame because Gardens, pools are very nice, offering nice area to relax, beach is acceptable but not completely sandy.... Staff needs to be trained in better manners, just simple greeting would help, of course, some of staff are doing really good job... The only facility which I would gave 5star is quality of food, was very tasty, excellent choices and I really enjoyed it. I've been in Egypt 6x,and this is the second worst hotel I've been in, but, it can change into a very nice place, just it need to be refreshed as competitors are settling the quality bar very high.

Date of stay: January 2019
Trip type: Travelled as a couple
3  Thank Carlos M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2018

it's really lovely place to chill ,the place is clean and quite, the food really good , there isn't many things to do at night and the animation team is really bad , but the entertainment programs is great

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rony T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2018 via mobile

First time to visited such this place, relaxing, enjoying your life without any disturbance, everything was perfectly arranged. Hotel design and atmosphere magnificent. Room is cleanlenss and hospitality was perfect.

Date of stay: August 2018
Trip type: Travelled with family
Thank H9868VJmohameda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2018 via mobile

The location is good, rooms are spacious, animationation team are excellent. Was with a group pur room was god howver hotels needs revoation more cleanliness, our room had meldow, rust everywhere. Had to ask for water bottles in room. Funy thing room has kettle but no tea bags or coffee nor sugar of course! Had to adk for it cam only last night begore leaving ( stay was 4 night) kept askingfor it but no way. . I don’t if management did that on putas it was a group of Egyptians ???!!!🙄🙄

Date of stay: September 2018
Trip type: Travelled with family
2  Thank Azza A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2018 via mobile

When i arrived at the hotel my room was twin bed but i needed one with a king size bed so i go to the reception and i found Mr.Ahmed ibrahim and Mr. islam ali and both were smiley and very helpful also Mr saed from bell service special thanks to all of you, you made my stay. The atmosphere is really nice i love it. I really recommended this hotel for everyone. They are excellent.

Date of stay: October 2018
Trip type: Travelled solo
2  Thank 354nancyn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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