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Reviewed 6 June 2018 via mobile

Stayed here for 4 nights...check in staff were very nice. Due to the late hour of our check-in, there were no rooms available on the first floor so we had to stay on the second floor for one night. That room was not renovated, and was definitely in need of it...stains on chairs, dirty looking stained carpet...however when we were moved the following a.m. to a renovated room it was very nice. Staff were extremely accommodating and nice. Would stay again in a first floor room.

Date of stay: June 2018
Trip type: Travelled with friends
Thank suemann25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Saugerties, responded to this reviewResponded 8 June 2018

suemann25,

Thank you for sharing your perspective of our hotel’s accommodations and services! We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel comfortable. We also appreciate your feedback regarding the carpet as this will help us to continue to improve upon the guest experience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

First, the positive, the front desk staff are really friendly and helpful. Check in is really easy as is check out. But there are so many negatives. The hallway on the second floor smells so bad!!!! I have in this hotel a few times in the past few years due to lack of other options, and the hallway always smells really bad. The guest rooms are old and run down. The bathrooms are not all that clean. Housekeeping repeatedly turned off our air unit while servicing the room. One day it was 88 degrees and when we stopped back in the room to rest for a while is was really hot and uncomfortable. I used a towel to dry off one day and then realized it was a new towel with stickers still on it that had not been washed before providing to guests. If I found a slightly better alternative, I would not stay in this hotel again.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank karaf874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Saugerties, responded to this reviewResponded 4 June 2018

Dear karaf874,

We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

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Reviewed 25 May 2018

I was pt into 2 different rooms.....both occupied before getting an unoccupied room. I did not feel secure enough to leave my belongings there in the event that other occupants could accidentally be given eys to my room.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jhu80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Saugerties, responded to this reviewResponded 28 May 2018

jhu80,

Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. You can absolutely rest assured that your voice is important to us and that our staff and
management are truly sincere in our promise to improve upon the security measures taken to
ensure the safety of guest property. Please keep us in mind for your next stay in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

Despite some of the poorer reviews of this hotel from years past, I found this hotel to be clean, well-kept, and conveniently located. The check-in staff gave us a free upgrade when we showed them our AAA card (plus showing the card saved us about $30). There is a restaurant attached to the hotel, so it is easy to grab a bite to eat. The wifi was a bit tricky to connect to, but overall I have no complaints about this hotel. I would stay here again.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Saugerties, responded to this reviewResponded 22 May 2018

Dear M H,

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

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Reviewed 14 May 2018

nice room friendly people good value quiet would stay again restaurant not visited two floors no elevator gave good directions to things to do nice scenery weather wasn't the best good restaurant near by

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ember11937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Saugerties, responded to this reviewResponded 17 May 2018

Dear ember11937,

Thank you for sharing this five star review of our hospitality and service of Howard Johnson Inn Saugerties Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient
experience as a good value for your money. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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