Had planned to stay for two nights at this resort since they were having a 2-day German festival. When we arrived we were taken care of by the owner, a woman who was not friendly at all and who didn't even make eye contact with us. When I asked if she took American Express, her curt answer was "only if I have to". She was definitely a tough type of a person - not at all welcoming. We were given the key and drove the block to our room. The front door of the room faced the exhaust fan of their restaurant and we were going to have to smell the exhaust and look at their soiled mops hanging to dry for two days. Right next to our room were 12 porta-potties they had set up for their festival and the room was 20 feet from the main stage of their festival (she had told us that music would be going to about 1:30am in the morning but no mention that we'd be 20 feet from it). We were already turned off by all of this but when we entered the room we were literally shocked. Filthy, dingy, super old 1960's furniture that was all scratched and chipped, some with giant hunks of wood missing. (The owner later said to me "Sorry you don't appreciate antiques") which left me speechless and laughing. The chairs were soiled, the carpets were filthy and very soiled, even the window A/C was 50 years old. It was disgusting, so we immediately went to the desk and asked if she had anything else. She answered that she did have, but also said, ""you won't like it, since the room I gave you was actually one of our better and newer rooms. That was enough for me and we did received a full refund. I will never go back to stay at this place although they do have a separate restaurant/beer house down the road that is actually very good. Of course we now had no place to stay so we went to the Winterclove Inn right down the road and we got very nice accommodations at a fair price. I'm writing this from the beautiful front porch of the Winterclove and can already highly recommend it. As far as the Crystal Brook resort, however. don't waste a nickel of your money.
- Official Description (provided by the hotel):
- Since 1960, The Crystal Brook Resort and Mountain Brauhaus has been a family-owned and operated resort. Remaining a favorite destination for generations of families and friends. The German-American cuisine is of the highest quality to satisfy the most discriminating palate. Come take in the beautiful scenic soundings on a relaxing family vacation. ... more less
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- Also Known As:
- Crystal Brook Mountain Brauhaus Hotel Round Top