The room was satisfactory. The WiFi was a bit spotty, and the television had very poor sound quality, but when I choose to stay in a non-chain establishment, I don't necessarily expect more. We would have had a pleasant stay, but unfortunately the lodge's business practices left a bad taste in my mouth.
We called for reservations about six months before our arrival and were quoted a price that was about 66% of the lodge's advertised rates. We were booking two rooms and staying three nights, so thought we were given a special rate. We called one week before our reservation, and our stay of three nights with two rooms was confirmed.
We arrived at the lodge around 10pm after a thirteen hour drive looking forward to turning in after a long day. The clerk had difficulty finding our reservation, but was able to locate it after five minutes or so of nervous searching. One person from each room then handed over our cards, she ran them, and we were given receipts from the cc machine (not an itemized receipt, just the total). The amount my card was charged was in line with the original quote, so I thought nothing more of it.
Alas, when we returned for our last night's stay, a note had been left in our rooms (our uncleared rooms) requesting we stop at the desk upon departure to pay for an unscheduled third night! What an unpleasant surprise! We were on the hook for half again more than we anticipated!
If we had received clear communication at any of the three points of contact (our initial reservation, the confirmation, or at check-in) the whole mess could have been avoided. Instead we were left to deal with an unsympathetic lodge keeper at 6am demanding 50% more money than we had originally expected.
After 15 minutes of negotiating he was willing to discount my room by a whopping 8.5%. Wow. It's amazing the lengths to which this small business owner will go to assure happy guests.
- Official Description (provided by the hotel):
- A classic year-round lodge set on the banks of the famed Kaaterskill Creek with spacious, comfortable rooms, some with fireplaces, and several cabins. Close to Hunter & Windham Ski resports, Woodstock, Saugerties and Horse Shows in the Sun. Full service steakhouse & pub on site open daily with Off Track Betting Parlor. ... more less
- Reservation Options:
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- Also Known As:
- Catskill Mountain Hotel Palenville