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All reviews courtyard marriott front desk new york central park accessible room manhattan view queens plaza queensboro plaza water pressure long island location is great subway stop enjoyed my stay times square laguardia airport few blocks train
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Reviewed 27 September 2021 via mobile

The staff is very friendly. As for services except for grab and go items they are pretty much out of commission due to covid.

The rooms are clean. My only complaint is that if their going to sell 2 half bottles of wine for $65 they should not be offering plastic cups wrapped in plastic to their guests. I had to ask for wine glasses or glassware in general and although it wasn’t orthodox to how they would have typically fulfilled the request, they went out of their way to track down wineglasses. Management should have to address the issue not their employees.

Date of stay: September 2021
Trip type: Travelled on business
Thank Lawrence S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Courtyard Long Island City / New York Manhattan View, responded to this reviewResponded 28 September 2021

Dear LawrenceStanley,

Thank you for posting a review of your stay with us. We are glad to know you were impressed with the service you received from our convivial associates and that you liked your well-kept room. However, we are sorry for not meeting some of your expectations. We are continually striving to improve our services, and we are grateful for the feedback that helps us learn and grow. It was a pleasure to have you as our guest, and we hope to see you again soon.

Warmest Regards,
Abner C. Withers, Jr.
General Manager

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Reviewed 26 September 2021 via mobile

This is a newer hotel located right on Queens Plaza in Long Island City by the E M R station and close to the Queenboro N Q 7 station. If you want to stay right by Manhattan in a newer hotel this hotel along with the Hilton Garden Inn next door are fine choices. There is a deli market selling sandwiches, coffee and beverages next to the hotel. Room was clean, bathroom was nice and no issues with check in. While not in Manhattan, this is an ideal place to stay for those using the subway and very close to LaGuardia airport. It is a lower Bonvoy category allowing you to redeem your free night certificates. I wouldn't venture out walking too far from the hotel at nights but there is a small park in Queens Plaza and lot of good dining in nearby Astoria. Newer yes. Clean yes. Safe yes. Comfortable yes. Train accessible yes.

Date of stay: September 2021
Trip type: Travelled with friends
Thank alphajc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Courtyard Long Island City / New York Manhattan View, responded to this reviewResponded 26 September 2021

Dear alphajc,

Thank you for your wonderful feedback on your recent stay at the new Courtyard by Marriott Long Island City. We were pleased to read you found our location to be perfect for everything you wanted to do while in our city! We are also happy you appreciated our clean, comfortable rooms. We look forward to hosting you again the next time you visit the Big Apple.

Warmest Regards,
Abner C. Withers, Jr.
General Manager

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Reviewed 5 September 2021 via mobile

You can always count on a Marriott to make your stay pleasant. Staff was friendly, hotel well maintained and extremely conveniently located near Queens Plaza & Queensboro Plaza for easy subway access. General Manager Abner provided a credit for breakfast as hot breakfast still isn't being and did so without hesitation. Lots of great food close by & Hudson Market next door offers lots of quick options if you don't want to explore a few blocks. We'll definitely stay here again when we visit for the US Open as it's quick 20 minute subway ride to Flushing Meadows or other direction into the City.

Room tip: Convenient to MTA stops
Date of stay: September 2021
Trip type: Travelled as a couple
Thank K2479HDcynthiar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Courtyard Long Island City / New York Manhattan View, responded to this reviewResponded 6 September 2021

Dear K2479HDcynthiar,

Thank you for choosing the new Courtyard by Marriott Long Island City and for your heartwarming review. We are charmed to know you were impressed with our outstanding hospitality and that you found our location to be perfect for everything you wanted to do while in our city! Your compliments will be shared with our team for taking such great care of you. We appreciate your business and look forward to hosting you again for another enriching experience.

Warmest Regards,
Abner C. Withers, Jr.
General Manager

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Reviewed 1 August 2021

Booked a room here on a Friday , The hotel was clean , the room was clean , we parked in the lot across the street . The front desk receptionist requested my drivers licence and credit card upon check in . Upon check out I paid cash for my few hours stay . The next day to my surprise I had a hold on my credit card for more than my hotel stay . I called the hotel , the manager Jenniffer was very rude . She stated I had to wait a few days for the hold to come off my debit card . Another employee I spoke to was also rude . Although the hotel was clean I will never stay here again . I will go to the hotel next door .

Room tip: They will place a hold on your credit card for more than your stay
Date of stay: July 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Lorrygil66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Heather Cardone, Guest Services / Front Office at Courtyard Long Island City / New York Manhattan View, responded to this reviewResponded 1 August 2021

Hello Lorrygil66,

Thank you for your feedback and for being our guest. First, we ask that you please accept our sincere apologies for not meeting all of your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. In addition, we are truly sorry for the inconvenience you encountered with the hold on your credit card account. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. The incidental fee is processed and held at check-in, then returned to the guests' card on file if no incidents occurred in the guest room. This can take up to seven business days to return, depending on your bank. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future.

We want you to know we are very grateful for your patience. We hope you will reconsider and stay with us again as we would like you to have the exceptional experience you deserve.

Warmest Regards,
Abner C. Withers, Jr.
General Manager

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Reviewed 24 September 2020

Great Hotel in Long Island City. Easy Access to Queens and Brooklyn and the City. During Covid they are doing a great job! Great Room, Clean Friendly Staff. Easy Parking right next door. Walking distance to a nice Bodega and Restaurants.

Date of stay: September 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank Mark Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Innkeeper at Courtyard Long Island City / New York Manhattan View, responded to this reviewResponded 24 September 2020

Dear Mark Y,

Thank you for sharing your experience at Courtyard by Marriott Long Island City hotel. We are thrilled you appreciated not only our well-appointed accommodations and courteous associates but also our convenient location. It was a pleasure hosting you, and we look forward to welcoming you back soon.

Warmest Regards,
Abner C. Withers, Jr.
General Manager

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