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Reviewed 27 November 2021 via mobile

Once we switched rooms after a rough first night, we’ll up our rating to a tenuous 4. The best feature is people who work here; they get a 5. They were very responsive. The problem is we booked a standard king room. The website standard king shows a photo with two nightstands- one on either side. This was an important feature. Our room had only one and the other side of the bed was a few inches from the wall which made it hard to get in and out of bed. I had no place to set my glasses and phone etc. It didn’t have a coffeemaker. It only had one washcloth and hand towel There was a black lacy bra on the floor in the closet. Oops.
The website said you get boxed water. None there. So we got the towel situation and coffee thing fixed pretty fast. (It was the day before Thanksgiving, so a little busy -just to set the scene) No luck on the nightstand -Then there was the noise. We had a vocally LOUD neighbor who would have been a problem in any hotel in any city, so it’s not the hotel’s fault here. We could hear every word of his tv shows til 1 am. Then around 3:30 am he had a loud phone conversation for over an hour and every word was audible. It was hard to figure out if it was through the wooden floor or thin wall, but it was with us all night . We had to change rooms for night #2
Pros: bed super comfortable. Heater high on wall w thermostat below provides great white noise to deaden sound. (Although you have “wind” blowing on you when it’s on ) shower is in a small separate room from sink and toilet which is useful. You can crack the windows for fresh air which is great. The area is not too noisy with sirens and traffic like Manhattan is.
Day two we got a much better room. Ronnie was so nice at the front desk. She arranged to get our luggage taken to the new room and she did a great job. Our new room was quiet and yes, had two nightstands. Still no boxed water, no washcloths and only one hand towel! But after that first sleepless night we were glad to have this nice new room. The fifth floor(first room) had wood floors with layers of urethane. Wasn’t nuts about that. This new 4th floor room had a concrete floor and oddly it gave more warmth to the space. There are no rugs or carpets in the rooms.
One disappointment is the coffee and restaurant situation in the hotel is non existent. Covid is blamed There are hotels all over who do breakfast now or at least have coffee. So that is a big negative. It doesn’t help that this hotel is in a somewhat isolated spot with limited choices for take out coffee. 7-11 gas station is closest. Ugh. We found a great little cafe a bit of a walk. Coffee Ave. It’s 33rd street at 35th Ave. That’s near the Kaufman studios
Subway stops for the R and N lines are nearby. We took the R train from Penn Station to get here. Parking is possible on the street., but I wouldn’t feel comfortable parking here, but you may not be as fretful about your car as I am Lots of great restaurants in Astoria too, a half mile walk or a couple subway stops away. We used Uber one night and it was quick

Room tip: We prefer to avoid the fifth floor(top)
Date of stay: November 2021
Trip type: Travelled as a couple
Thank PattyPhiladelphia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 November 2021 via mobile

The Collective is going out of business and everyone knows it. The staff are rude and dismissive. The restaurant and bar have been stripped bare of all its inventory. There’s nothing around the hotel so you have a vending machine and a 7/11 to choose from for dining. The thermostat is set to heat only, so if you like sleeping in cooler temperatures you are forced to both turn on the furnace and open the windows to freezing temperatures. The only positive: You can tell great care was taken to select the furniture and the bedding. Skip it though.

Room tip: Avoid the elevator near the doors. Scary noises aren’t fun. Take the one by the front desk.
Date of stay: November 2021
Trip type: Travelled solo
4  Thank rodneywollam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 November 2021

I made a reservation with this hotel a few months ago. Since then, I have been trying (unsuccessfully) to cancel this reservation. The "Modify Reservation" link on the email confirmation is broken, no one answers the phone at the hotel (just an endless phone tree), and they don't respond to emails. Based on this experience, I can only imagine the disaster the hotel must be.

Date of stay: November 2021
    • Sleep Quality
    • Rooms
    • Service
2  Thank Plato99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 October 2021

I was excited to check out this place given my most recent stay in a "warehouse-ish" lodge in upstate New York was quite amazing. The Collective Paper Factory however... did not live up to the hype. I've never been to hotel that I felt unsafe at night but this place did. As soon as we parked our car (on the street), my husband noticed there were lots of broken car window glasses around the area, so his first instinct was we should find a garage. Upon checking in, we learned there were no garages nearby, so we had to leave our car outside unless we want to walk 10-15 mins (in the area now appeared to us not very safe) to the garage. From there everything went down the hill. The room was old and cold (heater's not on yet). The bed was hard and the sheets were rough. The worst thing was... I saw the ceiling leaking in the morning so the chair was all wet. Thankfully we had nothing on the chair but the overall experience was just terrible. It was a very uneasy night for the both of us and honestly...now I need to reconsider whether staying in a warehouse is a good idea next time.

Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank sukichao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 October 2021 via mobile

They turned one of the rooms into COVID 19 testing clinic. They did not inform guests at check in nor are there any signs to indicate that testing for a highly communicable, deadly virus is taking place inside. There was line of 20-30, people, some of them without mask, some coughing and sneezing right at my room door. These patients, if infected, could be responsible for the spread Covid throughout country and internationally. This pandemic will never end because of businesses like this that prioritize profits over people. I believe NYC authorities and governor office should intervene and stop this craziness. Stay safe and stay away from this place.

Date of stay: October 2021
Trip type: Travelled on business
1  Thank S4530GEalexf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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