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6 - 11 of 26 reviews
Reviewed 16 December 2019

So appreciate Kimberly for checking us in and accommodating us with not just amazing service but some really heartfelt advice and extra amenities. We are thrilled with this place, everyone who works here is so nice and the place is brand new, with a value beyond what I can expect anywhere else. Kimberly saved the day and we are cozy and so super happy with this shiny happy bonvoy experience! Would give 6 stars if I could. Nothing is not perfect here and I’m looking forward to my extended stay here again in January.

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Daveysteveydave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
tpslicgm, Front Desk Supervisor at TownePlace Suites New York Long Island City/Manhattan View, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites New York Long Island City/Manhattan View.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites New York Long Island City/Manhattan View and we hope you choose to create more memories here whenever your travels bring you back to Long Island City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019 via mobile

Nice new hotel with decent size room and bathroom. Area is kind of questionable but I felt safe. construction was going on early mornings while I was trying to sleep which was very annoying. Breakfast was free and was a decent variety. When I arrived early check in wasn’t available but my room was ready in about an hour. Enjoyed my stay; would stay again. When I checked, out a taxi driver rolled over my suitcase ruining a lot of things inside of it. Would advice the hotel to not let the taxi drivers park and drive on the side walks.

Date of stay: October 2019
Trip type: Travelled solo
Thank rochellem484
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
tpslicgm, Front Office Manager at TownePlace Suites New York Long Island City/Manhattan View, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Thank you for choosing us for your travel needs. Our goal and objective is to provide the best service and experience to all of our guests. We will take your concern regarding taxis driving on the sidewalk. We want to ensure our guest that their safety is always a priority to us. I am very glad and happy to hear that we have met all of your travel needs and wishes. Thank you again and we are looking forward to making your next experience here with us another phenomenal one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2019

We had a wonderful experience. Tiffany, Runita, Antonio, and Kim, were all super nice and helpful. Kim went above and beyond to make us feel welcome and comfortable. She brought snacks and monopoly for my 3 children. She even made a point to say goodbye when she would kot she us on checkout day.Kim is a wonderful person and the Marriott is lucky to have her. Antonio made great food recommendations. We would choose here to stay if we can make it back to NYC again.

Date of stay: December 2019
Trip type: Travelled with family
Thank 770tabithat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
tpslicgm, Front Office Supervisor at TownePlace Suites New York Long Island City/Manhattan View, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites New York Long Island City/Manhattan View.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites New York Long Island City/Manhattan View and we hope you choose to create more memories here whenever your travels bring you back to Long Island City.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2019

We have stayed in LIC for several years when visiting New York and this is an excellent addition to this up and coming area. Those expecting LIC to be exactly like tourist areas of Manhattan may not like it- this is still a working class neighbourhood with lots of development happening. This didn't bother us nor did it feel at any point 'unsafe' to us- the hotel is a well-lit short walk from the Subway with several other hotels nearby, as well as local businesses open at all hours. There aren't as many amenities as areas of Manhattan but the basics- a Deli and small stores are in walking distance.

The hotel itself is beautiful. The contemporary interiors are well designed, and as this is LIC additional space you don't get elsewhere! The kitchen was a real bonus, and allowed us to eat in our room/not waste leftovers etc. The table and chairs similarly useful rather than spending an extended stay always sitting/working on a bed! The bathroom was great- slight issue with stiff doors, but otherwise great! Beds a little soft for our preference, but that's just personal taste!

The breakfast was great- and frankly saved us a fortune not having to eat out. Occasionally the 'hot' items were a little cold, but generally all the food was of a good quality. The only thing we would have liked was more fresh fruit! (As Brits who don't have waffles we LOVED the waffle iron though!!)

The minor issue, as others have raised is the construction in the area. Not so much during the day (we were mostly out!) but be warned it does start very early- 6.30/7am most days. Also at the rear of the property are a number of garages which again create a lot of noise early and late. This isn't the hotel's fault but something guests should be aware of.

The staff at Towneplace Suites were all excellent! Particularly the young man who worked evenings on the front desk- a delight to speak to every day!!

Overall a really lovely hotel, my only sadness is that as it gets more popular I probably won't be able to afford to come back next year!

Date of stay: November 2019
    • Value
    • Service
Thank EmilyIsoleCourt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
tpslicgm, Front Office Supervisor at TownePlace Suites New York Long Island City/Manhattan View, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites New York Long Island City/Manhattan View.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites New York Long Island City/Manhattan View and we hope you choose to create more memories here whenever your travels bring you back to Long Island City.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2019

Brand new, very clean with an extremely friendly and capable staff.
If Kim Delgado greets you - you are in luck! Kim is knowledgeable about the area and truly interested in making all guests comfortable,
Great Buffet Breakfast!

Date of stay: November 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank E3042HZbonnieb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
tpslicgm, Front Office Supervisor at TownePlace Suites New York Long Island City/Manhattan View, responded to this reviewResponded 28 January 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites New York Long Island City/Manhattan View.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites New York Long Island City/Manhattan View and we hope you choose to create more memories here whenever your travels bring you back to Long Island City.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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