If I could give this place a 0 star I would. I didn't even stay there yet and I have already had a terrible experience. I booked through Travelocity which stated that there was a free cancelation. Life happens so I had to call to cancel my reservation for reasons that are not important. Anyway, in the booking conformation for Travelocity it says to call the business to cancel your stay. I called the motel and when the first woman answered the phone, I said "I would like to cancel my reservation" she started yelling nonstop about how I can't cancel my reservation 24 hours before I stay and just kept saying a bunch of stuff and I was extremely confused because it got to a point that I had no idea what she was talking about. She then handed the phone to another woman. Well, while trying to explain my situation to her, she insisted on talking over me and then hung up the phone on me! I called back and got the same woman and asked why she hung up and she proceeded to give the phone to yet ANOTHER WOMAN. This woman proceeded to tell me that there is no cancelations even though it says on Travelocity FOR THEIR MOTEL that I could cancel. So basically, they are going to charge me for a room that I am not staying in and they were extremely rude and unprofessional about the entire situation. They have no idea what customer service is. And now after reading the other reviews on this place, I'm glad I'm not staying there! The place sounds like a dump!
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