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Chancellor62
Florida

Nice Hotel, Will Stay Again

Review of MG Grand Hotel
4.0 of 5 bubblesReviewed 12 Feb 2023
My family and I rented two rooms at the MG Grand in Jan 2023. Overall we really liked the hotel and location and will come back again.

The rooms are spacious, clean and comfortable. The bathrooms very nice as well. I was really torn between giving it a 4 or 5 star rating. But ultimately there were a few issues that held it back from being 5 star.

The first room we were given was along the outer area of the hotel with large windows looking out over the bay. Beautiful. Unfortunately, across from the Pier One bar area with loud music until 1am. Also, sewage smell coming from the bathroom drain.

The staff was very accommodating in moving us to another room, this time on the inner ring of the hotel. Nice room, but the only window looked into an inner courtyard and there was no natural light. Felt like a cave.

The only other negative was the breakfast. Adequate at best. Missing were any decent donuts or pastries to go with coffee. Pandesal (ok) and for some reason cookies were placed by the coffee and tea section.

Minor gripes, and overall the staff, hotel, and room were very nice and we would chose it again.
Date of stay: January 2023
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 11 August 2022

Our family enjoyed our stay. Clean and beautiful room with a nice view of the pool. The nice staff service was also a plus. Great stay all in all. Would love to go back and stay a little longer. If you want to have fun this is recommended for they have late bar services.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank elenagraced1990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristenn Malig, General Manager at MG Grand Hotel, responded to this reviewResponded 23 August 2022

Dear Valued Best Western Guest,


Greetings!

We are very much delighted by your feedback. We always treat our guest as how we treat the members of our family. We value our services and make sure that our guest will really feel at home.

We are currently re-branding our hotel to MG Grand Hotel where more improvements are being made. Our staff anticipates your return and are ready to serve you again with a much more grand experience.

Thank You and God Bless!


Sincerely,

Best Western Plus Hotel Subic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2022 via mobile

It looks good in the pictures so we tried to check out this place with my family. Checking in was fast and smooth. Our room which is Deluxe Twin, is very spacious, clean and the beds are good for two with lots of pillows. Bathroom is big and neat. They gave us bottled water as much as you want upon request. I love the breakfast buffet although the bread section has only few selections. The restaurant is also a bar during late hours which is also nice. Food and bar price are somehow reasonable. Staffs are helpful but sometimes you have to get their attention to get things done. There’s a gym at the rooftop which is very nice and has a good set of machines. The pool is quite small but it has a nice view of the freeport. We did not enjoyed that much because it’s raining during our whole stay. The hotel is just near to Royal Dutyfree and some other bars and restaurant which is a very big plus to those who were looking for some action.

Date of stay: August 2022
Trip type: Travelled with family
Thank Sherwin34
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2022 via mobile

Just read thru some reviews just now and I can say that the negative comments of other guests were really taken into consideration because they have really improved/fix them.

I chose this hotel because of the amentities like pool, billiards, darts and restaurant. I super love this hotel. The rooms were clean and spacious. We got the deluxe twin with the beach view. We were also here last April same year. My husband had a biking event.

The staff of hotel and restaurant were also very friendly. Mabilis sila mag respond sa requests namin. Late check out is allowed as long as wala kasunod na guests.

The food in the restaurant is good also esp breakfast buffet. We forgot to try their buffet merienda tho.

Highly recommended hotel in subic.

Thanks to the staff of the hotel and gastro pub restaurant.

by the way, there's another restaurant in the hotel parang Chinese ata but we were not able to try them kasi we are satisfied na with gastro pub.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank Cynthia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2022 via mobile

The word "best" promptly fit this hotel. From the quality of room maintenace upto housekeeping and concierge services. Excellent variety of breakfast selection. Ameneties are complete with swimming pool and gym. Distancing not strictly practiced but probably bec of alert level. Lots of foreigners during our stay. The hotel was fully booked this holyweek. Five star for a four star hotel.

Room tip: Book in advance, as walk-in were not accommodated during my visit nd probably during peak seasons.
Date of stay: April 2022
Trip type: Travelled with family
1  Thank ricsonic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2021

I am very satisfied with the room and their service. I like the balcony also I like the sunlight coming from my room in the morning, the room is well-arranged and everything I need is available inside.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank dernn2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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