The word "best" promptly fit this hotel. From the quality of room maintenace upto housekeeping and concierge services. Excellent variety of breakfast selection. Ameneties are complete with swimming pool and gym. Distancing not strictly practiced but probably bec of alert level. Lots of foreigners during our stay. The hotel was fully booked this holyweek. Five star for a four star hotel.
I am very satisfied with the room and their service. I like the balcony also I like the sunlight coming from my room in the morning, the room is well-arranged and everything I need is available inside.
The hotel in general is acceptable but needs improvement. They have to work hard on their cleanliness. The toilet in my room is not clean, they have not changed the bed sheets & linens for the whole time we are on quarantine. The food is not sumptuous and most of the meat items are not chewable as they are stiffed. The remote controls of their AC, TV is not properly checked that it needs changing the batteries. They have not checked each room before accepting occupants, is what I have summed up.
The staff, I do not know if he is a hotel staff or from BOQ, who welcomed us at the front door on our arrival insisted that for family of an OFW, it is allowed to stay 2 for each room. But I informed him that as per the quarantine protocol communicated through a brochure, it should be 1 person per room only. And then later on receiving a call (maybe from BOQ or whatever) that it is not allowed to have 2 persons in 1 room even for a family & have my daughter & son be moved to another room.
Therefore, the IATF should train and equip all personnel involved for this quarantine dilemma very well to avoid confusion.
My go-to place for business in Subic. Best hotel breakfast buffet in Subic. Great sunset view from the roof deck. Clean rooms and comfortable bed. Accessible to good restaurants and other facilities, particularly the Royal Duty Free (my favorite stop in SBFZ, they have chocolate bars not available anywhere else).
BWH, please continue what you do because it's one of the things Subic thrives on.
For this subic anniversary trip, we tried out Best Western Plus Hotel. Have read good reviews plus being an international brand... Was expecting some "Plus".
PROS
1. Staff were warm and eager to help. Shout out to Jed, Hershey and Tiffany.
2. We really appreciate the surprise pastry/greeting to help celebrate our special occasion.
3. Pool and jacuzzi were warm and relaxing and operating hours were until 9pm so very good wash up after a day at the beach.
4. Room was well equipped. Liked that the Cable service had a lot of channels including Disney Jr.
4. Breakfast was packed and for room consumption only which was a let down but the packed food was ok and generous in serving.
COULD BE IMPROVED
1. I think the hotel is transitioning from the Best Western Group to a since the logo out front was removed but could clearly see traces of the old brand.
2. Rooms are narrow but long and with high ceiling so felt kinda tight specially with 2 small luggages.
3. Bed/mattress was low and slightly sagging so not the best sleep.
4. Some wear and tear are already apparent specially the laminates in the room.
5. Toilet had very dim lighting so putting on make-up will be challenging.
To be fair, this hotel with its promo rate of P3021 is still very competitive versus the other older hotels/resorts in the area. They just have to work on some of their minus.
