I am a diy bride. During our search for wedding reception, the superb effort and service of the Marketing staff made us chose the hotel. The preparation for our prenup and wedding went smoothly because of their assistance. Facility wise, interior of the reception hall was simple yet elegant. Sound system, projectors and screens were also provided. The food was the best! Our guests loved the food! The hotel staff especially the front desk and marketing provided us with the best service. Thank you Mansion Garden Hotel Team for the best service!

I would respectfully disagree with the latest review, dated 14th may 2021.

I live for many years in Philippines, and visited quite a lot of hotels and resorts, as I enjoy to take my wife on small trips, to chill out and get away from daily hassles...

This hotel is for now, probably one of the best I have visited !

The disappointed customer accused the team not to treat him respectfully just because his wish to extend his stay in the same room couldn't be managed...

Sir ! You stood there during a week-end, and this hotel is a favorite spot for people travelling from Manila and around. On top, given the huge Covid 19's discount (30%), the hotel is always crowded on week-ends...

Then and probably like me, many guests have their preferences and usually request a specific room when they book, so the team cannot always accomodate last hour changes especially on week-ends !

Sometimes the building has some fixes to be done, but this has nothing to do with the team at the desk, and more with the maintenance...

The team in this hotel goes at their wits ends to accomodate us, all the time and with a gentleness that is quite rare in Philippines !

To finish with, it is also quite rare around to have an hotel offering bath tubs, so they will always get my preference...

Just a little suggestion : It would be nice to have a plastic chair and a ashtray on the balcony, so we don't need to travel far to be able to have a smoke...

This hotel has the cleanest rooms around SBMA. Food Acceptable and has good value for Money. But service will leave you unsatisfied. I stay here for business 4 days in a week for at least 6 months already. Its the small things that irritates me. I will extend an additional night in the same room they will answer that is not possible because they said that there is a guest who prefers this specific room number. How inconvenient right? They transferred me to another room that we previously stayed at and the shower is clogged and they never fixed it! I hope they took in consideration that I give them business on a long term basis and this is how they take care of me. Show me a little bit of flexibility! My requests are very manageable. We are already fine with the building transfer, and taking the stairs to go up that room because there is no direct elevator access to the third level. You better shape up or train your staff to resolve requests to satisfy your guests. You will loose business if Mansion Garden Staffs has these kind of mentality. A little proactiveness will go a long way!