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MG88

Facilities are Ok but the Service Sucks

1.0 of 5 bubblesReviewed 14 May 2021via mobile
This hotel has the cleanest rooms around SBMA. Food Acceptable and has good value for Money. But service will leave you unsatisfied. I stay here for business 4 days in a week for at least 6 months already. Its the small things that irritates me. I will extend an additional night in the same room they will answer that is not possible because they said that there is a guest who prefers this specific room number. How inconvenient right? They transferred me to another room that we previously stayed at and the shower is clogged and they never fixed it! I hope they took in consideration that I give them business on a long term basis and this is how they take care of me. Show me a little bit of flexibility! My requests are very manageable. We are already fine with the building transfer, and taking the stairs to go up that room because there is no direct elevator access to the third level. You better shape up or train your staff to resolve requests to satisfy your guests. You will loose business if Mansion Garden Staffs has these kind of mentality. A little proactiveness will go a long way!
Date of stay: May 2021
Trip type: Travelled on business
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      Reviews (148)
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      6 - 11 of 148 reviews
      Reviewed 30 November 2020

      If you are looking for a place to destress, Mansion Garden Hotel is the best place in town!

      I've been working from home for 9 months already and I've been wanting to unwind and take a quick break from all the pressure from work and problems around us.

      Good thing, Subic/Olongapo is one of the cities in the country who has low COVID cases for the past months. And when hotels are allowed to public again, Mansion Garden Hotel is one of the hotels in the area who quickly adapt with all the safety protocols.

      During our stay, we had a great experience from the moment we entered the hotel up untile we leeave.

      ✔️ Staff are very accommodating and pleasant
      ✔️ Amenities are all operating and well-maintained
      ✔️ FOOD IS THE BEST
      ✔️ ROOM RATES ARE AFFORDABLE
      ✔️ POOL IS VERY CLEAN

      I really had fun with their pool! I'm really a pool person and indeed, Mansion Garden Hotel has the BEST POOL IN THE FREEPORT ZONE.

      I would definitely go back and bring my family here, even for a short time. YES, you can enjoy their pool even for few hours as they accept guests as well for DAY TOUR!

      A must visit hotel! ❤️

      Date of stay: November 2020
      Trip type: Travelled with friends
      1  Thank emmanbusa02
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 30 November 2020

      ✅ Accommodating Staff
      ✅ Hearty Breakfast
      ✅ Spacious and comfortable rooms
      ✅ Relaxing Pool Area (perfect for day or night swimming)
      ✅ Classy Interior (ideal for your social media posting)

      If you are opting for a little getaway in the area of Subic Bay, this hotel should be on the top of your list. Make every detail of your staycation extra special in this hotel with good food, accessible location, helpful hotel staff and many more to mention. On top of that, this place offers reasonable and quality price for functions and events as well.

      Thank you for nothing but satisfying overnight stay, me and my friends have enjoyed it so much that we want to book as early as now for our next staycation.

      - Leth 🌼

      Date of stay: November 2020
      Trip type: Travelled with friends
      Thank lethl2016
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 16 January 2020 via mobile

      As a family, it is our first time in Subic. January 2019, we planned to have a quick getaway to Subic prior to our travel back abroad. On the day itself we had few rounds of hotel hopping around the area and found none of our standards.

      Thankfully, we were lead to this Mansion Garden Hotel with a very decent rooms, lovely breakfast, average size pool, with spa services attached and most accessible anywhere around subic.

      We will definitely return whenever there is chance.

      Date of stay: February 2019
      Trip type: Travelled with family
      Thank minakamaganda
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 27 December 2019 via mobile

      the room was clean and smelling nice, the linens are also good, the bath is clean and neat as well, but a bidet might be nicer, the breakfast is nice as well, the place is near almost all establishment and can have great walks along. and one more thing its very near a church so for catholics you can still hear a mass even on vacation. the staff is friendly however they dont issue extra key cards

      Date of stay: November 2019
      Trip type: Travelled on business
      Thank dokome02
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 9 November 2019 via mobile

      Very friendly and accommodating staff. The room we had was spacious, with a mini sala and a kitchenette at the entrance. The common areas are very lovely and I can tell that from their refurbishment, interior design, furniture, etc. There are perhaps two things I don't like about this hotel. First is its location. It's quite isolated and I had to take a taxi from Harbour Point Mall to reach it. Second is the rather limited foods and drinks its breafast buffet has. Otherwise, I would very highly recommend this place. Thumbs up!

      Date of stay: November 2019
      Trip type: Travelled with family
      Thank CzarEmmanuel
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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