Customer service at its best - Manager Keren Lozano’s quick action in resolving the customer’s issue made a huge difference! I’m glad that I believed Mansion Garden’s excellent reviews by customers who’ve experienced the hotel’s outstanding customer service first hand! Now, my personal experience will be added to a fast growing positive reviews. They are a living proof of how I perceived to be a bad experience
to an exceptional, well thought of solution that exceeded customer’s expectations.

Venting out my frustration for what I thought was lack of information on the booking details, I
emailed the hotel to give them a chance to resolve the confusion between different room selections from a third party website, Keren quickly responded to my message, apologized for the confusion and immediately conducted damage control before I even thought of writing a negative review on trip advisor. I was very happy with the quick resolution that I decided to stay for 3 more nights at the hotel.

Lessons learned:
If you are claustrophobic, please ensure that you DO NOT book the standard room because the room does not have any windows. Choose the $8USD upgrade (difference when I was trying to book) standard deluxe room.

This is a perfect textbook example of how outstanding customer service should be, a 180 degree turn around from bad to one of the best customer service. Great job!!!

With a group of 12 family members, we booked 5 bedrooms. The hotel was recommended by my cousin who stays in this hotel as often as he could with his family to get away from Manila's fast paced life.
We would definitely recommend this hotel to our relatives and friends from the U.S.-the staff were very accommodating and helpful! We were able to check in even before check in time to accommodate our big group! That was really one of the best service ever from any hotels we've been to!
The breakfast choices were great! The massage service -our young members - 6 of them- had a great massage experience to say the least!.
The hotel restaurant (which closed at 9:30pm) allowed us to use their space even after closing time!
Over all rating: Excellent service!

I really enjoyed my stay here, accommodating staff, spacious rooms with generous supply of toiletries and coffee/tea. I like their home cooked style food, delicious! This hotel is highly recommended when in subic.