We stayed in the Moutain View Suite and it was spacious, comfortable, and generally perfect! The bed was comfortable, the room clean, had a large and luxurious bathroom, a large private deck and, as the name indicates, a fantastic view of the mountain range. We thoroughly enjoyed watching the clouds roll down the mountain during sunrise.
The lodge was only 1 block from the main street in Franschhoek and was an easy walk to all main attractions. Despite this proximity, the room was quiet and peaceful at night.
Breakfast was excellent and the lounge was very comfortable, although we didn't spend much time in it due to COVID and generally wanting to experience the area instead of hanging out in the common areas.
The staff is what truly sets La Fontaine apart! We were greeted with a warm smile and phenomenal customer service when we arrived in the late afternoon. Unfamiliar with the area, we asked for dinner recommendations and the gentleman who checked us in (apologies for not recalling his name!) gave us 3 options and then offered to call to make the reservation for us once we selected a restaurant. The next morning, I mentioned to Kim that we wanted to make a last-minute reservation for the wine tram (highly recommend) and she brought out a schedule and took the time to describe each winery and recommend 4 that we should visit because I told her that I didn't want to visit every winery on the tour. She then offered to drive us to the departure terminal and even stood in line with us to make sure we bought the correct tickets! Despite probably being an obvious inconvenience to her, Kim made is seem like we were doing her a favor to help us!
We also thoroughly enjoyed the Charlotte Rhys bath products used by La Fontaine so much that Kim sold us 4 containers of soap and hand lotion so we wouldn't have to track them down as they are not sold in the United States online (or, at least I wasn't able to easily find them).
When it was time to leave, we were running a few minutes late and they were so gracious to offer our transfer driver coffee and invited her to wait for us in the lounge.
Like I said, the room was excellent and so was breakfast, but the customer service we received is what made our stay truly special. Thank you.