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Reviews (329)
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Reviewed 9 May 2016

One of the most visually spectacular areas in our travels. The Royal Portfolio personnel knock it out of the park to make guests feel welcome. Biggest issue with the vineyard suite was climbing up onto the magnificent bed. The bar is stocked "to your liking" and the towels are hand's down the best ever -- and more than one could ever use during a stay! I'm a fiend for good hotel lighting which is a small matter. However why are there no electrical outlets other than for shavers at the sink? Not at all unique to this property -- just a general request! Great food. Loved it.

Room Tip: The vineyard suites are a bit away from the main area but with access to their own pool, etc.
  • Stayed: April 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank terimbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalPortfolio, General Manager at La Residence, responded to this reviewResponded 23 May 2016

Dear terimbi

Thank you for this lovely review about your recent stay at La Residence in Franschhoek. Your comments about the team are very kind - we have shared them with the entire team and we are glad that you conquered the larger than average bed in your Vineyard Suite!

Regrettably, safety requirements prohibit the installation of electrical outlets in the bathroom other than shaving sockets.

We look forward to welcoming you back to your home in the Cape Winelands very soon.

Kind Regards

Andrew Rosettenstein
General Manager | La Residence
La Residence is a member of The Royal Portfolio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2016

La Residence is a beautiful places. The rooms are well appointed, the views sublime. From the moment of your arrival to your departure you are well attended by the staff. We were disappointed to find our storm disturbed terrace had not been attended to all day. The food is lovely!

  • Stayed: April 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Mamaski912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalPortfolio, General Manager at La Residence, responded to this reviewResponded 9 May 2016

Dear Mamaski912

Thank you for writing this review about your recent stay at La Residence. Please accept our apologies that your balcony was not attended to immediately after the previous night’s storm, this is certainly not the usual standard of service that we strive for. Your kind words about the food and our team are much appreciated and we hope to welcome you back to La Residence or one of the other Royal Portfolio properties in the near future.

Kindest Regards

Andrew Rosettenstein
General Manager | La Residence
La Residence is a member of The Royal Portfolio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2016

Our trip through South-Africa last month ended with a 3 day-stay in Franschhoek, the beautiful town in the middle of the renowned wine-region. We stayed in Hotel La Residence which surpassed all this. The name hotel doesn't do any justice to it. It is a magnificent complex of several buildings in a large green park area with spectacular views of the mountains. We stayed in a villa with a private garden and a villa it was! It was huge with every amenity you could wish for. A vast interior with lots of space (you could play soccer in the bathroom) and luxuriant decorations. The restaurant in the main building served very nice food with fine wines. The service overall was impeccable!! (from housekeeping, in the breakfast lodge, at dinner to the shuttle service etc.). This was certainly one of our best stays in hotels ever, although you can't compare it with hotel-stays. This was far beyond it.

  • Stayed: April 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 152BasRi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalPortfolio, General Manager at La Residence, responded to this reviewResponded 9 May 2016

Dear 152BasRi

Many thanks for your lovely words about La Residence in Franschhoek. We are delighted that you enjoyed your three nights with us and we hope to welcome you back to La Residence or one of the other Royal Portfolio properties in the not too distant future.

Kind regards

Andrew Rosettenstein
General Manager | La Residence
La Residence is a member of The Royal Portfolio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2016

Walked in after a fun day of driving, touring and wine tasting and we were welcomed in like the estate owner. Our rooms were outstanding, the grounds exceptional and the food top notch. The staff knew our names immediately.

Room Tip: We had friends in 3 of the 14 rooms and each was unique. Although one friend did have a peacock at the back patio.
  • Stayed: April 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank EARHf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalPortfolio, General Manager at La Residence, responded to this reviewResponded 3 May 2016

Dear EARHf

Thank you for this wonderful review about La Residence. It is always great to receive feedback like this from our guests. We are delighted that you enjoyed the hotel and grounds and we hope to welcome you back in the near future.

Warmest Regards

Andrew Rosettenstein
General Manager | La Residence
La Residence is a member of The Royal Portfolio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2016

We booked in for three nights at La Residence on a visit to Franschhoek as part of our Honeymoon. This very quickly became our favourite hotel and there are not enough nice things that I can say about the hotel and the staff there. The room was absolute luxury with an incredibly comfortable bed and lots of other nice touches and the views from the balcony were superb. The food at the hotel was excellent and breakfast in particular was a delicious way to start the day and get plenty of food onboard before the wine tasting! The staff at the hotel were all so friendly, polite and helpful. And most importantly at such a high-end establishment, it felt so relaxed and welcoming. We cannot wait to go back and have told all of our friends and family that they must try this hotel if they go to Franschhoek. Thank you to all the staff for a wonderful stay and making our Honeymoon so special.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Stuart O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalPortfolio, General Manager at La Residence, responded to this reviewResponded 3 May 2016

Dear Stuart O

Thank you for taking the time to write this wonderful review about your stay at La Residence. We are very honoured to be a part of your honeymoon and completely delighted that you see La Residence as your favourite hotel in the world! Your review has certainly put a smile on everyone's faces here and we hope we can welcome you back one day very soon.

Kindest Regards

Andrew Rosettenstein
General Manager | La Residence
La Residence is a member of The Royal Portfolio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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