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All reviews the jersey shore front desk great stay clean hotel comfortable beds fresh fruit would definitely stay here again wedding cons
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Reviewed 30 September 2018

The arrival to the hotel was the classic accommodating Hilton experience I enjoy. Unfortunately, when we found the "king suite" that we were paying premium pricing for, it did not seem to come close to the value. This hotel is not walking proximity to anything and there was no reason for pricing that exceeds Times Square by $100 a night. Although the check-in receptionist was very kind, all other staff members appeared to be inconvenienced by any request or my mere presence. We were required to work around housekeeping staff that occupied all elevators and would not move their carts so we could share. When I brought it to the attention of the front desk that we located dirt and used under garments (not ours) in our room, she laughed and said that we should just make sure we leave the room long enough for house keeping to clean. When I asked if they could clean the room at an accommodating time, the front desk refused to work with me. Breakfast services were standard and the entire situation was comparable to Holiday Inn Express. HOWEVER, when I brought some of my concerns to the General Manager at check-out, she was very kind and provided compensation for my first night. I appreciate the GM and her attempt to reconcile my poor experience. I will not return to this Hilton hotel when I am in the area and would prefer the extra drive to stay at the Doubletree despite it is expected lower class. It would be cheaper and more worthwhile to stay in NYC then take NJ Transit to the area.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
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Review collected in partnership with Hampton
1  Thank Travis N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2018

We had a wedding in the area so stayed here for a night. Great hotel in a quiet, somewhat remote office park location but apparently very close to the outlets. Angel at the front desk was just that....an angel....who got us a room prior to check-in so we could freshen up before the wedding. Thank you Angel. Rooms were spacious, very clean and very quiet. And breakfast was really good with lots of options. Close to the beach and close to the outlets, it's a great overall location.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank ParkerSturbridge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2018

Very clean and very friendly staff. They go out of there way to make sure you are comfortable and happy. They where great with me and my Service Dog. Would definitely come back to stay and think we will be back.

Date of stay: September 2018
  • Trip type: Travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2018

OK, so I left a review about how the noisy air conditioning in my room kept me up all night, and that was the only downside to staying here, but I just received a call from the hotel and they apologized and sincerely wanted to do right by me. They want to give great customer service and I appreciated the call back. They could have been angry or upset with me, but they empathized and wanted to make it right. So I now believe that had I just spoken up, they would have made it right BEFORE I left the hotel. So kudos to them and I would stay there again based on that level of customer service!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Carol P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2018

Literally didn't sleep all night due to the loud air conditioning unit in our room (room #308). It was deafening how loud and obnoxious it was and I didn't tell the front desk because I didn't want to move everything to another room and so I endured it. That is probably my fault, but with all the wedding guests that night, they more than likely didn't have the extra room to move us to anyway. Everything else about the place was fine, but when you pay for a good night's sleep and then can't sleep at all, I can't say it was anything above a 1 star terrible stay.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank LoveTravel518222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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