This is honestly the worst restaurant experience in my life. With Matata it's either a hit or miss. Half of the time my food is good and then the other half it's poorly made and usually burnt. That isn't even my biggest issue, their customer service is absolutely horrible, they treat their customers very badly. I just got off the phone with Matata's manager after arguing for about 30 minutes. I ordered a bento box but instead was given the "dinner order" because most customers get dinner orders and to next time call instead of order online because the orders are "too long" after getting nowhere I was hung up on despite me saying "wait! hold on!" I call back and continue to try sorting this problem out by her saying "what do you want me to do" repeatedly and me giving her the answer that I'd like the bento box in exchange she would not accept my answer but finally says she'll send out the bento box instead but I would have to wait a couple of hours. Hours later I receive a call from Matata's Manager and she says, I quote "You made mistake, not us." and I responded saying "Great way to treat your customers, I'm never ordering here again." and then she says "No problem!" And hangs up. I called back a bit later asking to speak to the manager (because at that point I was assuming she was just an employee) but she was the manager and said that despite me being wrong she will send me the bento box, I thanked her and calmly explained to her the difference between their online menu and their hard copy, online menu having the bento box option for teriyaki salmon which I ordered on, I even have an online receipt she mid sentence hangs up. Matata ripped me off and did not give me what I payed $20.
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