Their inventory is not fresh. I purchased a slice of red velvet cake once. NEVER AGAIN! The cake was OLD and the icing was gooey like gum paste! To this day, I don't know what actually went into my stomach.
Once when my family got together, we purchased brownies to enjoy after dinner. Not only were the brownies STALE, one of the brownies had a SHELL from a nut in it. It CUT my mothers mouth!!!!!
Normally, I buy my bread rolls from Shop Rite without any problems, but still decided to try the bakery. I purchased a roll late at night to eat for breakfast the next morning. I woke up, made egg salad, and grabbed the bag with my roll in it. The moment I touched that bag, I became disappointed. The roll was rock hard! I NEVER experienced that with rolls from Shop Rite.
I haven't tried many of their donuts. I tried a Boston Creme once and I didn't like it. There was something off about the creme, which I wasn't surprised with...since the icing on the red velvet cake was questionable too. I have heard their jelly donuts are good.
They do SOMETIMES sell fresh cannoli's. You can easily tell the difference between the fresh ones and the ones that have been out in the air for a good period of time. That said, since they have a problem with selling products that are old...I think they probably bake too many goods before they open, instead of throughout the day, and as a result - they don't sell enough in time for the products to remain fresh. They need to figure that out. They also need to THROW AWAY all of their cake recipe's, because they don't even taste like cake. Don't know what those things are. If they do throw them away and start over, hopefully someday a Phoenix cake recipe will rise from the ashes.
As far as customer service is concerned, the staff are immensely polite and SNEEKY! When they were asked for chocolate cannoli's, instead of telling the customer they ran out, they stuffed regular cannoli's in the box without the customer looking. He was very upset. That's a sales move that is TAUGHT by management. Customers don't want to be scammed into buying a good that is SIMILAR to the product you ran out of. They want THAT EXACT product!
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