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3,692
4,051
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Reviewed 4 weeks ago

Windows were filthy, carpet was torn, room smelled of smoke, chairs had bad stains. Felt yucky Thank goodness we were not in the room very long, only to shower and sleep. Were disappointed there was no coffee maker or mini fridge.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with MGM Resorts International
Thank tle215
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGM Resorts Guest Experience, Owner at Excalibur Hotel & Casino, responded to this reviewResponded 4 weeks ago

Dear Tle215,

Thank you for taking the time to review your recent stay with Excalibur. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We regret to learn about the condition of your room during your stay and extend our sincerest apologies for your room not reflecting our standards for room cleanliness. In addition, we do provide fridges for personal use that guests may request by contacting Front Desk. Additional fees may apply. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.

Warm Regards.

Matthew
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had a great stay at the Excalibur it is a nice big hotel with quite a few restaurants. The Excalibur is connected to the Luxor. The Luxor is quite a interesting hotel as well. The pool there is really nice.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank haylijm2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excalibur Hotel exists just for its name and location close to the strip. Very outdated and old hotel rooms. Friendly staff and nice casino. Would stay again if no other options or if tight on budget.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank jasi850
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGM Resorts Guest Experience, Owner at Excalibur Hotel & Casino, responded to this reviewResponded 4 weeks ago

Dear Jasi850,

Thank you for taking the time to review your recent stay with Excalibur. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We regret to learn about your impression of your room and our property and we apologize for not meeting your expectations. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.

Warm Regards,

Matthew
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Enjoyed are 3 day stay. Bartenders, dealers, pool service everyone was wonderful!! Can't bet there friendly faces and attitude. Even housekeeper was awasome!! Loved our mini trip!! Within walking distance to the TMobile stadium for our concert!!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Veronica R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hotel staff with attitude, Resort Tower in desperate need of remodel. The under the window A/C unit kept us up all night. Staff not friendly or helpful at all. Whe stayed on the 25th floor and getting up or down was a total mess especially on Sunday, check out time . 3 elevators the stop at every floor , also felt like there was only one elevator in service.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank christianmU2498DK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGM Resorts Guest Experience, Owner at Excalibur Hotel & Casino, responded to this reviewResponded 4 weeks ago

Dear ChristianmU2498DK,

Thank you for taking the time to review your recent stay with Excalibur. We are saddened to hear that your visit fell below your expectations and appreciate you taking the time to share your experience. We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We want to assure you that we take your comments very seriously and will be sharing with the appropriate teams for review. We appreciate the chance to host your visit and look forward to improving your impressions of our resort in the future.

Kind Regards,

Matthew
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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